Sr Communication Materials Product Specialist - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience within the healthcare, managed care, or health insurance industry
2+ years leading projects or business analytics (preference for Six Sigma or PMP certification)
Intermediate or better proficiency working with MS Word, Excel, and PowerPoint
Demonstrated ability to communicate ideas clearly and concisely to all levels of an organization
Demonstrated excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Demonstrated ability to be inquisitive and dig beyond the obvious to uncover other opportunities for improvements as well as issues, risks, and other obstacles
Proven ability to communicate at strategic level, building relationships across the company with senior stakeholders
Proven ability to develop and maintain strategic relationships with internal key business partners
Proven effective negotiation skills, removing barriers to get work done
Proven ability to manage competing priorities in a fast paced and rapidly changing environment
Proven excellent interpersonal skills

Nice To Haves

Associate’s degree or higher, LPN or RN
Understanding of Utilization Management (UM) program / process

Responsibilities

Managing and maintaining a suite of Clinical Letter Templates that could include all LOB (E&I, M&R, C&S, OptumCare, External Health Plans, Dental, Behavioral Health (BH), Physical Health)
Partners with Regulatory, Compliance and Legal Teams to ensure templates are updated and maintained based on legal, compliance, and Healthcare Reform mandates
Work directly with the LMA (Letter Maintenance Administrator) who build the letter template and associated logic on the strategic Enterprise Letter Generation Platform if applicable
Provide Subject Matter Expertise on Letter Template Requirements that may vary based on Department of Insurance, ERISA and Non-ERISA Self Insured (Administrative Services Only)
Working with individuals responsible for generating and sending Clinical Letters to inform and train on new or updated Clinical Letters
Performing user acceptance testing (UAT) or approving results of user acceptance testing
Performing post implementation/production validation of the template after changes are moved to production
Maintaining templates on the appropriate letter repository
Acting as a Letter SME to support projects and drive letters through implementation process
Facilitating initial analysis needed on current state letters for migrating or new business in order to map to standard letters
Conducting analysis of current suite of letters and streamlines templates when able to
Participating in deep-dive sessions to answer any clinical letter questions for implementations
Providing appropriate training to business areas and partners to ensure understanding of letter generation process
Monitoring letter generation process and assess for process improvements
Acting as a Letter SME during audits
Working with EMT team to gather requirements, approve EMT requests, and implement changes if applicable
Working with business partners (Product Managers, Vendors, NLT, etc.) to ensure that best practices are followed or adopted
Ensure templates have correct formatting and grammar and are reviewed for Health Literacy
Communicating letter issues (delays in mailing, system issues) to Senior Leadership, Business partners and Regulatory/Legal/Compliance as necessary