Sr. Specialist, Vehicle Serviceability Engineer

Scout Motors • Novi, MI

2d • $130,000 - $176,000 • Onsite

About The Position

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Provide critical vehicle program inputs which take into account Scout’s anticipated vehicle service strategy, desired customer journey, and cost objectives.
Drive the development of vehicle repair concepts, with a focus on body and frame repair, serviceability of drive systems, high utilization of mobile service, and interest in leveraging the latest over-the-air update tools.
Partner with concept and systems engineering teams and suppliers to develop solutions to engineering, functional, and business challenges.
Critically review all available vehicle technical specifications and existing service procedures, and offer actionable feedback for vehicle design, assembly processes, repair techniques, and service parts strategy.
Recommend, validate, and document new repair concepts.
Coordinate parts component levels and parts availability and test planning for vehicle repairability preparation efforts at both the prototype and serial-production development stages.
Participate in discussions regarding vehicle repairability with external parties such as suppliers, insurers, body shops, and tool providers.
Coordinate with future Field Technical Support team to support in-field repairs and technical information dissemination.

Requirements

• Bachelor’s degree in a relevant field of study, such as Mechanical, Electrical, or Mechatronics Engineering, preferred.
• 8+ years of relevant experience related to design and release (DRE), repair process engineering, vehicle diagnostics, vehicle maintenance and repair, and/or automotive service technology.
• 3-5 years of experience in body and frame design, with demonstrated knowledge of welding processes, repair procedures, and industry best practices.
• Experience providing voice-of-customer product inputs, independently managing projects and reporting to executive-level stakeholders.
• Familiarity with vehicle service and repair processes in workshop and mobile environments and/or over-the-air OTA updates.
• Ability to clearly translate abstract and technical concepts into clear product specifications, repair processes, and engineering requests.
• Self-motivated ability to independently design, coordinate, and document maintenance tests to analyze and ensure effective and cost-conscious repair methods.
• Disciplined and structured approach to identifying, describing, and documenting technical issues and opportunities for improvement.
• Experience with authoring, editing or updating global vehicle technical incident databases to track issues and countermeasure developments.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• Ability to communicate with, influence, and manage stakeholders toward desired outcomes without direct reporting-line authority.
• A team mindset, supported by excellent communication and interpersonal skills.
• Proven ability to work in a truly cross-functional and global environment.
• A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.
• Valid driver's license required.
• Passport required.

Responsibilities

• Provide critical vehicle program inputs which take into account Scout’s anticipated vehicle service strategy, desired customer journey, and cost objectives.
• Drive the development of vehicle repair concepts, with a focus on body and frame repair, serviceability of drive systems, high utilization of mobile service, and interest in leveraging the latest over-the-air update tools.
• Partner with concept and systems engineering teams and suppliers to develop solutions to engineering, functional, and business challenges.
• Critically review all available vehicle technical specifications and existing service procedures, and offer actionable feedback for vehicle design, assembly processes, repair techniques, and service parts strategy.
• Recommend, validate, and document new repair concepts.
• Coordinate parts component levels and parts availability and test planning for vehicle repairability preparation efforts at both the prototype and serial-production development stages.
• Participate in discussions regarding vehicle repairability with external parties such as suppliers, insurers, body shops, and tool providers.
• Coordinate with future Field Technical Support team to support in-field repairs and technical information dissemination.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior