Sr. Specialist, Technical Service & Sales

Chamberlain Group•Sacramento, CA

8d•Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Requirements

High school diploma/GED or some college or equivalent experience; industry certifications
5+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry)
In-depth knowledge of gate operators, telephone entry, commercial door operators and access control products; excellent communication, organization and problem-solving skills
Ability to travel up to 10% domestically

Nice To Haves

Bachelor's degree or vocational certification
Prior Electrical or Mechanical experience; construction specification and take-off
Proficient in Spanish

Responsibilities

Exercise independent judgement and decision-making to grow key accounts through relationship management, order volume growth, and instilling confidence in the overall account through expert industry knowledge; proactively identify sales opportunities and acquire business by providing differentiated technical support
Provide expert consultative onsite support by utilizing industry best practices and knowledge gained from industry experience; proactively convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Serve as the escalation point lead for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines within both branch and assigned region
Serve as the escalation point lead for key accounts; verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
Stay up to date on New Technical Advances; train other CPSG employees to expand overall education
Develop and lead CPSG concierge services across Sales processes and product implementation
Provide consultative services throughout new product evaluation and product line extensions by vetting products and identifying supplier partners
Through key account management, capture Voice of Customer (VoC) regarding products; escalate VoC to senior management and/or corresponding supplier partner with recommended actions as appropriate
Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
Lead the resolution of reported escalations and customer complaints, as well as report product quality problems to the proper channel
Support the technical service needs of CPSG by responding to customer inquires via the National support hotline that require industry expertise
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect C PSG ’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed