Technical Service Specialist

Medtronic

2d•Onsite

About The Position

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat Surgical Robotics, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers. This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in the Southwest of England, with occasional travel nationally.

Requirements

Degree or equivalent in electronic/ electro-mechanical engineering
Service experience within the medical equipment or healthcare industry
Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement
Customer focused attitude, dedicated to building long term relationships and exceeding expectations
Commercial astuteness and ability to recognize and lead revenue growth opportunities

Nice To Haves

Experience of working in a hospital environment
Experience in using maintenance tracking software for documentation purposes
Prior experience of training others, including operational training of devices.

Responsibilities

Proactively engage customers within your territory
Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
Comply with operational guidelines and QA procedures