Technical Service Specialist

Abbott•Arecibo, PR

3d•$45,000 - $89,800•Onsite

About The Position

This position is for the medical devices, Cardiac Rhythm Management division, based in Arecibo, Puerto Rico. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. The position is on-site in Arecibo, with a schedule of 9:00 a.m. to 6:00 p.m, or 10:00 a.m. to 7:00 p.m, Monday to Friday. As the Technical Service Specialist provides independent clinical and technical support in response to inquiries from physicians, health care professionals, patients, and field staff using professional knowledge and judgment. Assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email.

Requirements

Bachelor's Degree (± 16 years) preferably Electronic/Biomedical/Biology/Engineering or related field.
Minimum of 1 year of experience supporting highly technical medical devices in an office-based environment through phone, email, and text communication, with proven ability to assess, troubleshoot, and provide effective solutions.
Excellent written and verbal communication skills, paired with strong interpersonal and organizational abilities, as well as proven technical troubleshooting skills and foundational knowledge of electronics.
Language Proficiency English Expert
Language Proficiency Spanish Expert

Responsibilities

Field questions and documents all contacts via an approved tracking system per department SOP/DWIs, including Field Contact Reports
Acquires the necessary CRM training and experience to function as a Tech Service Specialist. Experience is gained through reading, attending courses/classes, and shadowing other Technical Service agents.
Remains current on developments in the field(s) of expertise, applicable regulatory requirements, and restrictions, and knowledge of the company’s products, markets, policies, and objectives, as well as industry trends.
Under the direction of a mentor, observes device implant and follow-up procedures.
Works additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.