Sr. Specialist, Operation Services

Cotality•Rochester, NY

13h•Onsite

About The Position

Join our tax operations processing team as a Sr. Specialist, Operations Services, where you will become a Subject Matter Expert and strategic partner for our premium clients. You will work in a fast-paced environment using your great organizational skills, time management and attention to detail to ensure that tax payments are timely and accurate.

Requirements

High school diploma, GED, or equivalent required
Minimum 5 years of progressive, highly relevant experience in client operations, property tax case research, or mortgage data systems required.
Served as the primary escalation point for complex client matters, partnering with senior and executive client leaders to resolve issues, strengthen relationships, and support successful portfolio management.
Advanced problem-solving and critical thinking skills with an established capability to lead indirect, cross-functional resources across a matrixed organization required.
Leveraged industry knowledge and market insights to develop strategic approaches, shape workflow direction, and drive process improvement initiatives that enhanced operational effectiveness and business outcomes.
Mastery of advanced research tools, specialized public/private databases, and subscription-based information services required.
Superior communication and presentation skills with a strong ability to articulate highly complex technical situations and data models to diverse executive audiences.
Proven ability to maintain absolute composure, deliver innovative alternatives, and inspire team performance in high-pressure operational environments required.

Nice To Haves

Bachelor’s degree in Business Administration or Operations Management preferred.

Responsibilities

Manage delinquent portfolio items while building and maintaining strong client relationships with senior leaders to support account satisfaction, retention, and successful resolution of outstanding issues.
Deliver high-quality client service in a fast-paced production environment while ensuring compliance with client requirements and service level agreements (SLAs).
Perform daily inventory reviews and research complex property loan and tax cases by analyzing data across internal and client systems to support issue resolution and inventory management.
Proactively evaluated business processes and implemented process improvement initiatives to enhance efficiency, streamline workflows, and support operational effectiveness.
Build and maintained strong cross-functional and external partnerships to align priorities, support strategic initiatives, and execute business objectives in alignment with organizational goals.
Demonstrates the ability to analyze complex data, technical research, and operational trends, translating them into clear, results-focused insights that support effective communication and influence decision-making across all levels of leadership.
Provided leadership and guidance to cross-functional teams in a matrixed environment while fostering collaboration, knowledge sharing, and a culture of continuous learning and development.
Serve as a change agent by adapting to evolving business needs, implementing agile solutions, and maintaining effectiveness in high-pressure situations to support operational success.