Sr. Specialist, Operation Services

CoreLogic • Rochester, NY

2d • $48,500 - $65,520 • Onsite

About The Position

Join our tax operations processing team as a Sr. Specialist, Operations Services, where you will become a Subject Matter Expert and strategic partner for our premium clients. You will work in a fast paced environment using your great organizational skills, time management and attention to detail to ensure that tax payments are timely and accurate.

Requirements

• High school diploma, GED, or equivalent required; Bachelor’s degree in Business Administration or Operations Management preferred.
• Minimum 5 years of progressive, highly relevant experience in client operations, property tax case research, or mortgage data systems required.
• Served as the primary escalation point for complex client matters, partnering with senior and executive client leaders to resolve issues, strengthen relationships, and support successful portfolio management.
• Advanced problem-solving and critical thinking skills with an established capability to lead indirect, cross-functional resources across a matrixed organization required.
• Leveraged industry knowledge and market insights to develop strategic approaches, shape workflow direction, and drive process improvement initiatives that enhanced operational effectiveness and business outcomes.
• Mastery of advanced research tools, specialized public/private databases, and subscription-based information services required.
• Superior communication and presentation skills with a strong ability to articulate highly complex technical situations and data models to diverse executive audiences required.
• Proven ability to maintain absolute composure, deliver innovative alternatives, and inspire team performance in high-pressure operational environments required.

Responsibilities

• Manage delinquent portfolio items while building and maintaining strong client relationships with senior leaders to support account satisfaction, retention, and successful resolution of outstanding issues.
• Deliver high-quality client service in a fast-paced production environment while ensuring compliance with client requirements and service level agreements (SLAs).
• Perform daily inventory reviews and research complex property loan and tax cases by analyzing data across internal and client systems to support issue resolution and inventory management.
• Proactively evaluated business processes and implemented process improvement initiatives to enhance efficiency, streamline workflows, and support operational effectiveness.
• Build and maintained strong cross-functional and external partnerships to align priorities, support strategic initiatives, and execute business objectives in alignment with organizational goals.
• Demonstrates the ability to analyze complex data, technical research, and operational trends, translating them into clear, results-focused insights that support effective communication and influence decision-making across all levels of leadership.
• Provided leadership and guidance to cross-functional teams in a matrixed environment while fostering collaboration, knowledge sharing, and a culture of continuous learning and development.
• Serve as a change agent by adapting to evolving business needs, implementing agile solutions, and maintaining effectiveness in high-pressure situations to support operational success.

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree