Sr. Specialist, Client Management

McKesson•Cary, NC

1d•Hybrid

About The Position

The Sr. Specialist, Client Management is responsible for developing and nurturing strong, long-term relationships with key clients, ensuring their satisfaction and contributing to the continued growth of Biologics, Inc. This role involves acting as a primary point of contact, understanding client needs, and coordinating internal resources to deliver exceptional service and solutions. THIS IS NOT A SALES ROLE

Requirements

Bachelor's degree in a relevant field (e.g., Biology, Chemistry, Business Administration, Marketing).
2+ years of experience in Specialty Pharmacy Operations.
7+ years of experience in client management, account management, or a related customer-facing role within the biotechnology, pharmaceutical, or life sciences industry.
Proven ability to manage multiple accounts simultaneously while paying strict attention to detail.
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering client-focused solutions based on customer needs.
Strong business acumen and understanding of the biopharmaceutical development process.
Excellent verbal and written communication skills.
Proficiency in CRM software (e.g., Salesforce, CareTend) and Microsoft Office Suite and PowerBI.
Create business review presentations for client and internal meetings.
Ability to travel occasionally for client meetings and industry events.

Nice To Haves

Master's degree preferred.

Responsibilities

Serve as the lead point of contact for all assigned client account management matters, building and maintaining strong, long-lasting client relationships.
Develop a deep understanding of client business objectives, challenges, and opportunities to proactively identify solutions and services. Special focus on Rare Disease.
Collaborate with internal teams (e.g., Clinical, project management, operations, finance, legal and compliance) to ensure the timely and successful delivery of our solutions according to client needs and objectives.
Negotiate contracts and close agreements to maximize profits and ensure alignment with company policies.
Operate as the lead for any escalations or critical issues from clients, coordinating internal resolution efforts and communicating effectively with clients.
Prepare regular reports on account status, client feedback, and progress towards key account metrics.
Identify and develop new business opportunities with existing clients, contributing to revenue growth.
Stay up-to-date with industry trends, market activities, and competitors to inform client strategies.
Participate in client business reviews and strategic planning sessions.