Client Management Specialist

Stephen Gould Corporation•Rye Brook, NY

1d•Hybrid

About The Position

Founded through a passion for entrepreneurship, Stephen Gould's success is due to the ingenuity and tenacity of its extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Strive for excellence, treat mistakes as opportunities for learning and growth. Have resilience and drive with accountability and responsibility when something doesn’t go as planned. Embrace change and be nimble though the dynamic and evolving environments. Nurture the connections you make, bolster your network with reliable and innovative ideas.

Requirements

Associate degree in Business or related discipline + 2 years of experience required.
High Proficiency in Microsoft Word, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom.
ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization.
Communication, detail orientation, accountability, positivity, and time management are key to success.

Nice To Haves

Bachelor’s degree in business or related discipline highly preferred.
High Proficiency in Microsoft Excel highly preferred.
Ideally experience in a corporate sales and service environment is preferred.

Responsibilities

Assist with managing client product and business portfolios.
Administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.
Work closely with clients, suppliers, and internal teams to best meet client needs.
Follow and manage an order from inception to payment.
Ensure that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations.
Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
Assist with initiating quotes in support of client product requests.
Receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
Capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse within the ERP system (Epicor).
Work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.
Work directly with clients and sales teams within the Sales Department, and closely coordinate with various departments within the corporate office.