Sr. Spares Planner

10x Genomics•Pleasanton, CA

1d•Onsite

About The Position

We are seeking a Senior Service Parts Planner who will play a crucial role in ensuring parts, tools, and other assets are available where and when field service needs them. This role is responsible for the end-to-end service parts lifecycle: demand forecasting, stocking strategy, managing spares production work orders, and coordinating field material returns in support of instrument uptime and service-level commitments. The role works closely with supply chain, logistics, quality, manufacturing, sustaining engineering, and field service to optimize inventory, reduce order-to-site lead times, and resolve parts issues.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field.
5 years of experience in service/spare parts planning, inventory management, or supply chain management.
Strong understanding of MRP systems and inventory control methods.
Knowledge of field service operations and logistics.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills.

Nice To Haves

APICS certification (CPIM or CSCP).
Experience with ERP and CRM/FSM systems (e.g., Oracle, SAP, Salesforce, ServiceMax).
Experience coordinating field material returns, refurbishments, RMAs, and warranty processes.
Experience supporting serviced instruments in life sciences, diagnostics, or capital equipment industries.
Project management experience.

Responsibilities

Develop and maintain spares forecast/demand plans.
Define planning methods (e.g., min-max, safety stock, forecast-based).
Set up and maintain MRP and master data.
Plan for part obsolescence: coordinate end-of-life notifications, last-time buys, and parts substitutions with supplier management and sustaining engineering.
Assist in developing and executing NPI and end-of-support spares strategies.
Maintain and report inventory levels, fill rates, and backorder status across all locations.
Manage work order activities for spares production and refurbishment.
Serve as the documented point of escalation for parts shortages blocking service work.
Prioritize allocation based on material lead times, availability, and customer impact.
Implement end-to-end field material return processes: return authorization, receipt tracking, triage, and disposition (investigation, refurbish, scrap, warranty claim).
Ensure returned assets are recovered with accurate inventory/financial records.
Coordinate vendor RMAs, warranty claims, and internal repair vs. refurbishment decisions with manufacturing.
Ensure parts subject to quarantine, recall, or inspection are properly handled to protect inventory reliability in distribution centers.
Coordinate investigations and CAPAs on spares out-of-box failures with logistics, quality, and manufacturing.
Coordinate tool calibration services, repair/replacement, and logistics for service needs.
Review engineering change orders (ECOs) affecting spare parts.
Ensure parts are set up with correct attributes for service needs in SFDC and Oracle.
Track parts shipment performance metrics, including partial shipments, backorder aging.
Collaborate with logistics and distribution centers to reduce order fulfillment lead times and improve delivery predictability.
Optimize part availability and storage logistics costs through use of forward stocking locations, 3PLs, and effective Field Service Engineer (FSE) trunk stock utilization.