Spares Materials Planner

Nutanix•San Jose, CA

7d•Onsite

About The Position

This role is for an experienced Demand Planner with deep expertise in service supply chain and spares planning. The individual will manage global service inventory, spare parts availability, and the creation and consumption of spare parts demand forecasts. They will partner with Contract Manufacturers on operational execution to meet customer SLAs and collaborate with cross-functional teams and external service partners to optimize supply chain processes, mitigate inventory liabilities, and elevate operational execution across a global network. The role is part of the high-performing Service Supply Chain Operations team at Nutanix, responsible for managing global service inventory and execution across an outsourced network. The team's culture is built on operational excellence, collaboration, and continuous improvement, supporting Nutanix’s configure-to-order (CTO) and service fulfillment models. The position reports to the Manager, Service Supply Chain.

Requirements

10+ years of materials and demand planning experience, with a focus on service supply chain, spares planning, or reverse logistics.
Bachelor’s Degree in Supply Chain Management, Business Administration, Operations, Logistics, or equivalent experience.
Hands-on proficiency with Baxter (Prophet) or specialized spares MRP/ERP forecasting systems.
Deep domain expertise in global depot network planning (204 locations), RMA/repair loop management, forward/backward compatibility rules, and outsourced 3PL/CM operations.
Background in an electro-mechanical manufacturing or tech environment with configure-to-order (CTO) exposure.
Strong analytical, problem-solving, and data analytics skills with excellent verbal and written communication.

Nice To Haves

Knowledge of Kinaxis, NetSuite, or Coupa plus.
Relevant professional certifications (CPF, ACPF, or CPIM/APICS) preferred.

Responsibilities

Manage Spares Demand & Replenishment: Develop constrained and unconstrained demand plans for service spare parts across a global network of 204 depot locations. Create demand signals aligned with booking, shipping, and installed base requirements.
Oversee RMA & Repair Loop: Forecast and plan across the return, RMA, and repair loop to ensure rapid material availability and closed-loop inventory optimization.
Apply Spares Compatibility & Lifecycle Logic: Utilize forward and backward compatibility planning logic to support spare parts lifecycles, end-of-life (EOL) transitions, and new product introduction (NPI) serviceability requirements.
System & Parameter Administration: Serve as a SME using Baxter (Prophet) and/or specialized spares MRP/ERP systems. Manage system data, parameters, lead times, safety stocks, and reorder points to maintain parameter health.
Govern Partner Ecosystem: Actively collaborate with outsourced partners—Manufacturing, Inventory/Logistics), and planning software—to ensure alignment, execution, and SLA performance across the network.
Optimize Inventory & SLAs: Balance inventory levels and availability targets while controlling costs and mitigating excess and obsolete (E&O) liabilities.
Drive Analytics & Scenario Planning: Generate scenario plans to mitigate risk and conduct 'what-if' analyses. Identify patterns, trends, and key factors affecting service demand.
Lead Continuous Improvement: Perform root cause and corrective action (RCCA) reviews for inventory variances and drive issue avoidance.
Cross-Functional Collaboration: Partner with Operations, Engineering, Finance, and Sales to reconcile variances, manage run-rate inputs, and align goals.