Sr Software Engineering Manager

ServiceNow•Santa Clara, CA

1d•$190,900 - $334,100

About The Position

Veza, now part of ServiceNow, is seeking a Sr Software Engineering Manager to lead its NHI and Agent Security team. The team is advancing Agent Identity Security as AI agents and copilots expand across enterprise systems. Its work includes discovering agents, tracking their actions, and developing access management and runtime authorization capabilities to maintain a strong security posture. The team also drives innovation in non-human identity and agent governance and helps shape industry standards as the AI agent ecosystem evolves. This high-impact leadership role combines engineering leadership with deep technical partnership. The manager will lead engineers and tech leads, set the technical vision for NHI and Agent Security, and work closely with product, integrations, security engineering, platform, graph, and other teams. The role includes expanding Veza’s capabilities as the company scales within the ServiceNow ecosystem. The manager will own the team’s technical vision and roadmap; guide architecture, design patterns, and engineering practices; and partner with senior technical contributors on decisions, design reviews, and code reviews. The role also involves advancing the product through new technologies and approaches, including AI/ML, and ensuring performance, reliability, observability, and compliance. The manager will define execution plans, timelines, and processes, help shape the long-term agent identity security roadmap, and lead the team’s hiring, onboarding, development, retention, and performance.

Requirements

10+ years of backend software engineering experience with a strong focus on distributed systems or identity security.
4+ years of engineering leadership experience.
Deep familiarity with cloud platforms such as AWS, Azure, or GCP, distributed systems, and containerization technologies such as Kubernetes.
Experience with authentication and authorization protocols and IAM concepts, including identity and access relationships in complex enterprise environments.
Hands-on engineering background and proficiency in one or more of Go, Java, or Python, with the ability to engage technically in a player-coach role.
Demonstrated ability to lead and grow a fully distributed engineering team, including hiring, onboarding, mentoring, and retaining engineers and tech leads.
Strong organizational and project management skills, including managing multiple workstreams and maintaining delivery without micromanaging.
Clear, proactive communication skills, including the ability to explain complex technical concepts to engineering teams and senior leadership.

Nice To Haves

Experience in startup and enterprise SaaS environments.
Experience integrating AI/ML models into product workflows, leveraging AI to improve product experience, or applying system intelligence at scale.
Familiarity with emerging AI technologies and frameworks, and a track record of driving AI adoption and using AI-driven tools to improve team productivity and engineering efficiency.
Familiarity with IGA or with how traditional systems are evolving to support agents.

Responsibilities

Own the technical vision and roadmap for the NHI and Agent Security team, supporting visibility and governance of non-human and agent identities.
Drive architecture, design patterns, and engineering best practices for enterprise systems.
Partner with tech leads and senior engineers on high-impact technical decisions, design reviews, and code reviews.
Identify and champion technologies, tools, and approaches, including AI/ML, to advance product development.
Ensure the product’s performance, reliability, observability, logging, monitoring, and compliance requirements.
Define engineering execution plans, timelines, and processes that support quality and predictable delivery.
Shape the long-term agent identity security roadmap with Product and help define standards for agent discovery, action auditing, runtime authorization, and least-privilege access management.
Collaborate with Product, Integrations, Platform, Graph, and other product teams to meet business objectives and customer needs.
Partner with ServiceNow teams to advance next-generation identity governance.
Lead, mentor, and develop backend software engineers and tech leads, including individual development plans and stretch opportunities.
Manage the team’s talent lifecycle, including hiring, onboarding, retention, and performance.
Lead and coordinate multiple workstreams while maintaining engineering cadence and delivery.