Sr Software Engineering Manager

ServiceNow•Santa Clara, CA

About The Position

Veza, now part of ServiceNow, is seeking a Sr Software Engineering Manager to lead its NHI and Agent Security team. The team is advancing Agent Identity Security as AI agents and copilots expand across enterprise systems, developing capabilities to discover agents, track their actions, and manage access and runtime authorization. The role combines engineering leadership with deep technical partnership, setting the technical vision for NHI and Agent Security while working with product, integrations, platform, graph, security engineering, and other ServiceNow teams. The manager will own the team’s technical vision and roadmap, guide architecture and engineering practices, and partner with technical leads and senior engineers on significant technical decisions. The role also includes driving execution plans and predictable delivery, shaping long-term agent identity security capabilities and industry standards, and ensuring strong performance, reliability, observability, and compliance. The manager will lead, mentor, hire, onboard, retain, and develop backend engineers and technical leads.

Requirements

10+ years of backend software engineering experience, with a strong focus on distributed systems or identity security.
4+ years of experience in an engineering leadership role.
Experience leading and growing a fully distributed, high-performing engineering team, including hiring, onboarding, mentoring, and retaining engineers and technical leads.
Familiarity with IGA or with how traditional systems are evolving to support agents.
Deep familiarity with AWS, Azure, or GCP, distributed systems, and containerization technologies such as Kubernetes.
Experience with authentication and authorization protocols and IAM concepts, including identity and access relationships in complex enterprise environments.
Hands-on engineering experience and proficiency in one or more of Go, Java, or Python, with ability to engage technically in the codebase.
Strong organizational and project management skills, including managing multiple workstreams and maintaining engineering cadence without micromanaging.
Clear, proactive communication skills and ability to explain complex technical concepts to engineering teams and senior leadership.
High standards, ability to balance technical details with the broader picture, intellectual curiosity, and a low-ego approach to team building.

Nice To Haves

Experience integrating AI/ML models into product workflows, using AI to enhance product experience, or applying system intelligence at scale.
Familiarity with emerging AI technologies and frameworks, with a track record of driving AI adoption and using AI tools to improve team productivity and engineering efficiency.
Experience spanning startup and enterprise SaaS environments.

Responsibilities

Own the technical vision and roadmap for the NHI and Agent Security team, responsible for visibility and governance of non-human and agent identities.
Drive architecture, design patterns, and engineering best practices for enterprise systems.
Partner with technical leads and senior engineers on technical decisions and conduct design and code reviews.
Identify and champion technologies, tools, and approaches, including AI/ML, to advance product development.
Ensure product performance, reliability, and observability, including logging, monitoring, and compliance requirements.
Define engineering execution plans, timelines, and processes that support quality and predictable delivery.
Shape the long-term agent identity security roadmap with Product and help define standards for agent discovery, action auditing, runtime authorization, and least-privilege access management.
Collaborate with Product, Integrations, Platform, Graph, other product teams, and ServiceNow teams to meet business objectives and advance identity governance.
Lead, mentor, and develop backend software engineers and technical leads, including creating development plans and stretch opportunities.
Own the team's hiring, onboarding, retention, and performance lifecycle.