Sr. ServiceNow GRC Business Analyst
About The Position
Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions. Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, SPM, GRC, and App Engine. Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models. Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied. Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered. Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle. Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes. Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer. Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications. Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations. Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions. Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.
Requirements
- Active or eligible for a Federal or DoD "SECRET" security clearance (must obtain approved adjudication prior to onboarding).
- Minimum of SEVEN (7) years of experience as a Business Analyst, with at least FIVE (5) years specializing in ServiceNow or comparable enterprise platforms.
- Bachelor’s degree: Computer Science, Information Technology, Business, or a related discipline.
- Demonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables.
- Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications.
- Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance.
- Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams.
- Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform.
- Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups.
- Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges.
- Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization.
- High attention to detail and commitment to delivering high-quality outcomes.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) certification is preferred
- Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
- Agile certifications (Scrum Master, SAFe Agilist, etc.).
- Hands-on ServiceNow configuration experience, including workflows, forms, and integrations.
- Experience with low-code/no-code platforms such as Power Platform (Power Apps, Power Automate), UiPath, SharePoint, Databricks, Power BI, or Tableau.
- Experience with federal financial management domains, including financial operations, internal controls, and risk management.
Responsibilities
- Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions.
- Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, SPM, GRC, and App Engine.
- Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models.
- Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.
- Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered.
- Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.
- Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes.
- Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer.
- Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications.
- Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations.
- Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions.
- Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
