Sr. Service Training Manager, Health Systems (Remote with Travel)

Quest Diagnostics•Secaucus, NJ

83d•$119,790 - $215,710•Remote

About The Position

The Sr. Service Training Manager, Health Systems will architect and lead the national training strategy to drive commercial performance and service excellence within the Health Systems segment. The Sr. Manager will be responsible for designing, implementing, and measuring the impact of comprehensive training programs that enhance business acumen, operational knowledge, and client service skills across the enterprise. By collaborating with senior commercial and operational leadership, the Sr. Manager will act as a strategic partner to identify critical skill gaps and develop innovative learning solutions that directly contribute to business objectives, customer retention, and market growth. This position is remote but will require travel (~50%) to meet with customers, train and work in the field with Sr. Customer Success Managers. A company car and gas card will be provided.

Requirements

Experience in architecting and leading national training strategies.
Proven ability to design, implement, and measure training programs.
Skills in enhancing business acumen, operational knowledge, and client service.
Experience collaborating with senior commercial and operational leadership.
Ability to identify skill gaps and develop learning solutions.
Must be able to travel approximately 50%.

Responsibilities

Architect and lead the national training strategy for the Health Systems segment.
Design, implement, and measure the impact of comprehensive training programs.
Enhance business acumen, operational knowledge, and client service skills.
Collaborate with senior commercial and operational leadership.
Identify critical skill gaps and develop innovative learning solutions.
Contribute to business objectives, customer retention, and market growth.