Sr. Service Technician, San Jose

Lucid Motors•San Jose, CA

About The Position

The Sr. Service Technician diagnoses, maintains, and repairs Battery Electric Vehicles (BEVs), resolving electro-mechanical issues in a fast-paced environment. The role requires strong knowledge of high-voltage and low-voltage systems, electric vehicle powertrains, and repair procedures. The technician also supports and trains other service technicians, serves as a subject matter expert in one or two major repair categories, and contributes to positive customer experiences through thorough documentation and effective communication. The position may include remote work and support for the mobile service team as needed.

Requirements

At least 4 years of experience as a Service Technician or Diagnosis Technician.
Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
Experience in luxury automobile repair environments.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnosis.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver's license with no suspensions within the past year.
Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

ASE Certified Master Technician

Responsibilities

Diagnose and repair electro-mechanical issues.
Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, and repair procedures.
Maintain strong knowledge of high-voltage, low-voltage, and general electric vehicle systems.
Resolve technical and process-flow problems.
Serve as a subject matter expert in one or two major repair categories.
Follow correct repair-order documentation procedures, including The Three C's.
Use the appropriate software suite to fully document customer vehicle interactions.
Communicate and collaborate with service team members, including advisors and managers, and with customers.
Demonstrate attention to detail and contribute to positive client experiences.
Work remotely and support the mobile service team as needed.
Perform other duties as assigned.