Sr. Service Technician, San Jose
About The Position
Lucid is creating exceptional mobility experiences through innovation, using proprietary technology and software-defined vehicle architecture to advance sustainable transportation. The Sr. Service Technician is an experienced professional who diagnoses, maintains, and repairs Battery Electric Vehicles (BEVs). The role calls for a passion for sustainable transportation and creative problem-solving in a fast-paced environment. The technician repairs and diagnoses electro-mechanical issues, maintains strong knowledge of high- and low-voltage and general electric vehicle systems, and serves as a subject matter expert in one or two major repair categories. The role also includes assisting and training other technicians, documenting repairs and customer interactions, and communicating with service colleagues, customers, and the Field Engineering Team. The technician may work remotely and support the mobile service team as needed.
Requirements
- At least 4 years of experience as a Service Technician or Diagnosis Technician.
- Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
- Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric vehicle powertrains.
- Experience in luxury automobile repair environments.
- Customer-facing experience with excellent written and verbal communication skills.
- Proficiency in Microsoft Office and ability to learn proprietary DMS software.
- Ability to communicate effectively, verbally and in writing, with the Field Engineering Team about preliminary vehicle diagnoses.
- EPA 609 Certification.
- Willingness to complete Lucid-provided CPR training after hire.
- Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Nice To Haves
- ASE Certified Master Technician.
Responsibilities
- Repair electro-mechanical issues and perform diagnostics.
- Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric vehicle powertrains, and repair procedures.
- Maintain a high level of knowledge of high-voltage, low-voltage, and general electric vehicle systems.
- Problem-solve technical and process-flow issues and serve as a subject matter expert in at least one or two major repair categories.
- Follow correct repair-order documentation procedures, including the Three C's.
- Use the appropriate software suite to document customer vehicle interactions completely and accurately.
- Communicate and collaborate effectively with service team members, including advisors and managers, as well as customers.
- Demonstrate attention to detail and a commitment to positive client experiences.
- Work remotely and support the mobile service team as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Life and disability coverage.
- Paid time off.
- Paid holidays and paid sick leave.
- 401(k) retirement plan.
- Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
