Sr. Service Technician

Super Micro Computer•Memphis, TN

1d•$30 - $40•Onsite

About The Position

Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Requirements

High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus
Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products
Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
Experience in talking with customers and conflict resolution
Touch-type 40+ WPM.
Relevant experience, including military experience or CLEP may be counted towards degree
Background in Linux or networking is a plus
Can travel 15 days per year
Must have authorization to work in the US without sponsorship
Able to sit for long periods of time.
Able to input data into a computer and work with a computer screen for long periods of time.
Occasional bending and standing.
Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
Lift, carry, push and pull up to 15 pounds.

Nice To Haves

Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
Background in Linux or networking is a plus

Responsibilities

Primarily work in a Datacenter environment at customer site.
Provide on-premise field repair at customer facility
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Determines requirements and/or root cause of technical issues by working with customers in person.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Hands-on work on servers and computers/networking equipment.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Ensure escalation situations are managed and corrected quickly and professionally.
Drive customer satisfaction through service excellence.
Work with other engineers, account managers and developers.
Provide and contribute information such as fault triage and training materials.
Attend and complete all required training and certification exams.
Learn to be proficient in service and repair of all systems (current, new, and updates).