Sr. Service Technician

Sonny's Enterprises • Apopka, FL

8h • Onsite

About The Position

Carwash Services is an industry leader providing services, chemicals, and professional solutions to meet the demands of car washes across the region. Our dedicated, expert-led sales, service, and support divisions work together to equip car wash business owners with the tools they need to achieve and maintain success. We are currently looking for a Service Technician with previous experience in related fields to join our team. This hourly position is responsible for the servicing of car wash systems throughout the United States. The Service Technician will establish, promote, and maintain relationships with all customers, co-workers, sales representatives, and others as appropriate. The ideal candidate is capable of working independently with minimal supervision. Hours may vary, and the position will require up to 30% travel.

Requirements

• High School Diploma/GED required.
• 3-5 years of hands on installation or construction field.
• Travel required.
• Will require proper coordination, and motor skills to work with power/hand tools as needed.
• Clean Driving Record & Valid Driver's License.

Nice To Haves

• Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
• Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus.

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on-site per sales ticket.
• Train customer personnel on equipment use.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

Benefits

• 100% employer-paid medical plan for eligible employees.
• Employer-paid Short-Term Disability (STD) coverage.
• Voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED