Service Technician - Sr Service Technician

Atmos Energy•Danville, KY

2d•Onsite

About The Position

This position performs basic work using clearly prescribed procedures, responds to customer requests for service including connections and disconnections, and informs customers of needed repairs. The role may involve disconnecting service, performing collection efforts, installing and operating Wireless Meter Reading (WMR) equipment, and assisting with emergency response activities. The Service Technician is responsible for maintaining accurate records and reports, and may read meters for billing purposes. Additional responsibilities include potential stand-by duty, working shifts, holidays, weekends, emergency call-outs, and occasional extended hours. The role requires identifying and reporting safety and encroachment issues, ensuring the safe operation and inspection of company vehicles and equipment, and demonstrating support for company values and policies. A strong emphasis is placed on safety, including familiarizing oneself with the Safety Manual, adhering to its spirit, and participating in creating a safe working environment, along with completing all required safety training.

Requirements

Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
Requires valid driver's license in accordance with Company standards.
Must maintain position OQs and any other required OQs and classroom training or certifications.
Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.
Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter).
Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher).
Ability to generate 95-foot pounds of force at a contact point of 32 inches. (Ex: breaking loose fittings)
Ability to bend, stoop, squat, kneel, and/or crouch.
Ability to walk a distance of 500 feet.
Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
Occasional work on ladders, roofs, attics, and under houses as well as confined space.
Work requires entry to customer premises.
Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
May have residence requirement due to call-out response time.
Works as an individual contributor and/or as member of a team.
As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.

Nice To Haves

While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.

Responsibilities

Performs basic work using clearly prescribed procedures.
Responds to customer requests for service including connections and disconnections as becomes operator qualified.
Informs customer of needed repairs and answers basic questions. Assures that customer understands and is satisfied with work completed.
May disconnect service as necessary and perform collection efforts on delinquent accounts.
Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
Assists with activities to assure responsiveness to natural gas and other emergencies.
Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
May read meters and record usage for billing.
May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
Is subject to reporting outside regular work area.
Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.