Sr Service Delivery Analyst
About The Position
At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare. As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.
Requirements
- 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
- Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
- Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
- Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
- Experience with Snowflake, relational databases, and reporting tools such as Power BI
- Proven ability to turn messy operational data into reliable, decision-ready insights
- Track record presenting findings to non-technical stakeholders and/or clients
- Strong attention to detail, independent judgment, and ability to manage multiple priorities
Nice To Haves
- Epic Resolute Hospital Billing certification
- Data modeling experience in Snowflake
- Familiarity with stored procedures / T-SQL
- Prior client-facing analytics or service delivery experience
- Experience mentoring analysts or building team capabilities
Responsibilities
- Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
- Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
- Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
- Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
- Conduct account and performance reviews that surface actionable opportunities
- Perform rigorous QA on metrics and reports to ensure accuracy and credibility
- Own follow-up actions and drive execution against recommendations — not just analysis
- Serve as a trusted analytics partner to internal teams and client counterparts
- Contribute thought leadership and mentorship to grow the broader analytics function
Benefits
- annual bonus plan at a target of 10.00%
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
