Sr Service Coordinator

TIAA•Frisco, TX

1d•Onsite

About The Position

The Senior Service Coordinator job uses knowledge of replacement transactions to conduct reviews and potentially remediate enrollments for all jurisdictions. This position requires a high level of accuracy, collaboration with sales and operations, and occasional interaction with clients and agents.

Requirements

No Experience Required; 2+ Years Preferred
FINRA Registrations SRC Indicator: NRF
Physical Requirements: Sedentary Work
Career Level 3IC
Related Skills Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Nice To Haves

High School Preferred

Responsibilities

Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
Provide day-to-day support for registered representatives.
Assist team manager with report creation and distribution for team productivity and quality.
Primary point of contact for remediation questions and process, and Internal Audit requests.
Assist new team members on all aspects of team procedures.
Provide User Acceptance Testing (UAT) for new processes and procedures as required.
Perform quality control (QC) on peers work and provide constructive feedback.
Utilize Unified Workflow (UW), Unified Desktop (UD), and Case Manager to route and review work.
Ensure all regulatory requirements are met, including compliance with responding to alternate carriers and preparing client notifications within regulatory timeframes.
Recommend technology and process advancements that increase effectiveness and efficiency.