Sr Salesforce Administrator
About The Position
We are looking for an experienced Sr. Salesforce Admin to support the ongoing delivery, enhancement, and stability of our Salesforce platform. This role will play a key part in enabling sales and service operations by delivering scalable solutions, supporting project-based implementations and maintaining a reliable production environment. The role partners closely with Salesforce Administrators and stakeholders across the globe and works alongside an AMS-partner (Application Managed Services). The ideal candidate is a proactive problem solver with deep platform expertise, strong collaboration skills, and experienced in managing enterprise-level Salesforce environments.
Requirements
- 5+ years of Salesforce administration experience in enterprise environments
- Deep understanding of Sales and Service Cloud capabilities
- Proven experience supporting both project implementations and production support environments.
- Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)
- Familiarity with UAT processes and working within a structured release cycle.
- Strong interpersonal and communication skills across cultures and regions with a customer-service mindset.
- Salesforce Administrator certification required
Nice To Haves
- Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus.
Responsibilities
- Lead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content.
- Work closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.
- Support user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases.
- Serve as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability.
- Own and deliver enhancement requests including configuration changes, automation updates (e.g., flows, validation rules), and UI improvements, in collaboration with development teams.
- Act as a platform steward, promoting best practices and standardization, scalability, and adherence to enterprise governance standards.
Benefits
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Planning Services
- Employee Stock purchase program
- Health Savings Accounts
- Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
