Sr. Salesforce Administrator

Patterson Companies, Inc.•Saint Paul, MN

3d•Onsite

About The Position

The Senior IT CRM Administrator configures, maintains, optimizes, and enables the organization's Salesforce Customer Relationship Management (CRM) environment and platform functionality to support effective customer and sales operations. This role partners cross-functionally with sales and business stakeholders to translate sales and pre sales requirements into scalable, mobile first CRM solutions that improve customer experience, data integrity, and business performance. In addition, this role applies professional knowledge to resolve complex issues and improve system performance and usability.

Requirements

Bachelor's Degree in MIS, Computer Science, Business Administration, or a related field, or equivalent education and/or experience
5 years of Salesforce CRM system administration experience
Experience with Salesforce Sales Cloud and pre-sales processes (leads, opportunities, quotes)
Experience supporting CPQ and/or Revenue Cloud solutions
Experience with mobile first sales processes and user experiences

Nice To Haves

Salesforce certifications (i.e., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or CPQ Specialist)
Experience with Salesforce Revenue Cloud
Demonstrated technical proficiency administering and configuring Salesforce CRM and related applications
Experience working in a highly integrated environment with applications such as: SAP, Informatica, Workday, and Microsoft Fabric
Familiarity with data governance / MDM concepts and data quality tooling
Strong hands-on expertise with Flow, security model, and reporting/dashboards
Strong customer and client orientation, ability to translate and align business processes and requirements into scalable Salesforce configurations and solutions
Strong analytical and problem solving skills to evaluate system usage, diagnose issues, and recommend improvements
Strong attention to detail, time management, and problem solving abilities; strong focus on data quality, system integrity, and timely delivery of solutions
Solid written and verbal communication skills; ability to translate technical concepts into clear, actionable guidance
Ability to work independently while collaborating effectively with cross functional teams and stakeholders

Responsibilities

Configure, administer, and maintain Salesforce CRM platform to support evolving business needs, ensure system reliability, and maintain secure, effective sales and revenue processes
Partner with Sales and Sales Operations to understand business requirements, analyze business, functional, and technical requirements, and translate business needs into scalable Salesforce solutions and enhancements
Design, build, test, and deploy Salesforce configurations and automation, including objects, fields, workflows, validation rules, page layouts, and access models to support Sales Cloud and CPQ/Revenue Cloud functionality
Lead troubleshooting and resolution of CRM system issues related to performance, data quality, integrations, and user experience, addressing issues with broad business impact
Support and coordinate system integrations between Salesforce and external platforms to ensure consistent, accurate, and timely data flow across systems
Monitor and maintain CRM data quality and system integrity by executing data hygiene activities, resolving duplicate or inaccurate records, and supporting reliable reporting
Monitor CRM performance, adoption, and effectiveness, providing insights and recommendations to optimize processes, improve automation, and enhance user experience
Partner cross functionally with project teams and stakeholders to support CRM enhancements, upgrades, and process improvements, providing technical and functional expertise
Plan, test, document, and support releases and change readiness; validate system changes prior to deployment to ensure quality, accuracy, and minimal business disruption
Plan and execute release/change readiness; stay current on CRM releases and best practices
Comply with Company and department policies and standards; performs other duties as assigned