Sr Salesforce Administrator

BeyondTrust

About The Position

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce CoE, providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes. The Senior Salesforce Administrator partners closely with business stakeholders, product owners, developers, architects, QA teams, and other IT functions to deliver scalable Salesforce solutions aligned with organizational goals. This role leads complex configuration initiatives, supports production operations, mentors junior administrators, and contributes to platform governance, best practices, and long-term roadmap planning. The ideal candidate combines deep Salesforce platform expertise with strong analytical, communication, and problem-solving skills and demonstrates the ability to balance operational support with strategic platform enhancement initiatives.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent combination of education and experience
5+ years of Salesforce Administration experience in enterprise environments
Salesforce Administrator Certification required
Strong hands-on experience with Salesforce Sales Cloud
Advanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboards
Experience supporting production environments and managing platform enhancements
Understanding of Salesforce security model including profiles, permission sets, roles, and sharing
Experience with Agile delivery methodologies and SDLC processes
Experience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps Center
Familiarity with data management tools such as Data Loader or XL Connector
Strong analytical, troubleshooting, organizational, and problem-solving skills
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate effectively with both technical and non-technical stakeholders
Must be able to read, write, and speak fluent English

Nice To Haves

Salesforce Advanced Administrator Certification
Salesforce Platform App Builder Certification
Experience with Salesforce CPQ and Advanced Approvals
Experience supporting Marketing Automation platforms (Marketo, Eloqua, HubSpot, etc.)
Familiarity with Apex, SOQL, Lightning Web Components (LWC), and Visualforce
Experience with Salesforce sandbox management and release governance
Familiarity with VS Code and source control concepts
Experience with Financial Services, Professional Services Automation, or ERP-integrated Salesforce environments
Exposure to enterprise integration platforms and APIs

Responsibilities

Administer and maintain Salesforce environments, including Sales Cloud and related applications
Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications
Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities
Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations
Monitor platform performance, storage utilization, system health, and adoption metrics
Perform routine platform maintenance, cleanup, and technical debt reduction activities
Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests
Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects
Coordinate root cause analysis and resolution activities across technical and business teams
Ensure timely incident resolution and adherence to established SLAs
Partner with business stakeholders to gather, analyze, and document functional requirements
Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities
Collaborate with developers, architects, QA analysts, and integration teams during project execution
Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks
Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation
Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools
Support integrations between Salesforce and third-party applications
Assist in monitoring integration health, troubleshooting synchronization issues, and validating data integrity
Maintain awareness of enterprise data governance and security standards
Support deployment and release processes utilizing CI/CD and DevOps tools
Maintain documentation related to system configuration, release notes, operational procedures, and user guidance
Participate in Salesforce release readiness activities and evaluate new platform capabilities
Recommend process improvements, governance enhancements, and optimization opportunities
Serve as a mentor and technical resource for junior Salesforce Administrators and team members
Promote Salesforce best practices, documentation standards, and scalable configuration approaches
Facilitate knowledge-sharing sessions and contribute to team capability development
Escalate risks, blockers, and strategic concerns appropriately to leadership