Salesforce Administrator
About The Position
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Reporting to the Director, Salesforce & MuleSoft Platforms, the Salesforce Administrator contributes to the configuration, support, and ongoing maintenance of the organization’s Salesforce ecosystem. This role focuses on Tier 1 production support, PSP setup, and system configuration aligned with business needs across Patient Support Programs (PSPs) and Clinic Solutions teams. The Salesforce Administrator works closely with cross-functional teams—including business analysts, developers, MuleSoft teams, QA specialists, and operations teams—to deliver reliable solutions across the full patient journey.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
- 2+ years of hands-on Salesforce administration experience, including Flows, user management, security configuration, data management, and declarative automation.
- Experience supporting production environments, including incident management and user support.
- Understanding of Salesforce platform architecture, data model, and security best practices.
- Experience working in an Agile environment.
- Strong problem-solving and communication skills.
Nice To Haves
- Experience working in a healthcare or pharmaceutical vertical is an asset
- Exposure to DevOps tools (e.g., Copado, Gearset, Azure DevOps) is an asset.
- Salesforce certifications (e.g., Salesforce Certified Platform Administrator) are an asset.
Responsibilities
- Configure and maintain Salesforce solutions using declarative tools such as Flows, validation rules, page layouts, record types, and custom metadata.
- Support the implementation of business requirements through scalable and maintainable configurations.
- Perform PSP setup and configuration activities to support program migrations and new launches.
- Ensure solutions comply with security and regulatory requirements (including healthcare data privacy where applicable).
- Follow platform best practices including testing, documentation, and change management.
- Provide Tier 1 production support, including triaging, troubleshooting, and resolving user issues.
- Escalate complex issues to Tier 2/engineering teams as required.
- Contribute to platform reliability and system stability.
- Participate in sprint activities such as backlog grooming, sprint planning, and retrospectives.
- Assist in identifying opportunities to improve usability, system efficiency, and operational workflows.
- Support ongoing enhancements and configuration updates to the Salesforce platform.
- Collaborate with MuleSoft and integration teams to support data flow and ensure system alignment.
- Maintain data quality, integrity, and consistency across Salesforce and integrated systems.
- Follow best practices for secure data handling and governance.
- Work closely with administrators, analysts, and developers to deliver solutions.
- Participate in knowledge sharing and documentation practices.
- Communicate effectively with both technical and non-technical stakeholders.
- Other duties as assigned by your manager
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
