Sr. Sales Process and Systems Trainer

Gerdau • Tampa, FL

34d

About The Position

Support the Sales & Marketing organization through Procedural and Developmental training. Executed via simplification, stabilization, improvement and/or innovation of routines and processes, aiming to achieve superior results within the Commercial Strategy. Provide expertise in System Functions and Routine Processes by establishing/maintaining Training program standards throughout Sales & Marketing and being a Subject Matter Expert in critical systems utilized by the organization. This position is responsible for Training, Process and Project support within the Sales & Marketing Department. This position requires knowledge of the products, basic understanding of the supply chain and how Sales & Marketing work together with other departments to meet the customer’s needs.

Requirements

• 4 Year College degree (or equivalent work experience) with a minimum of 4 years Sales, Marketing, Customer Service or related experience
• Experience in customer service, leadership, coaching & team development, Process improvement & development, within manufacturing industry, procurement, logistics, fulfillment and/or sales preferred or any combination of experience in related areas.
• Familiarity with LMS platforms, CRM systems (e.g., Salesforce), presentation tools (e.g., PowerPoint, MS Teams), and project management tools (e.g., Jira, Trello)
• Understanding of customer service techniques, commercial strategies, and processes
• Ability to deliver engaging and effective training sessions, both in-person and virtually
• Strong verbal and written communication to clearly convey concepts and motivate learners
• Experience designing training materials, modules, and programs tailored to different learning styles
• Utilize analytical thinking in assessing process effectiveness and identifying areas for improvement
• Flexibility to adjust training approaches based on audience needs and business changes
• Ability to perform and prioritize a variety of analytical tasks with minimum supervision

Nice To Haves

• basic understanding of the supply chain

Responsibilities

• Oversees training and awareness initiatives to build organizational capability and maintain a culture of continuous quality improvement through development & maintenance of training materials.
• Conducting training & coaching.
• Sharing expertise on processes and tools to support employees' and business' development.
• Supports opportunities to improve departmental performance through SMEs in development of selling skills, customer relationship management, strategic planning, and soft skills.
• Working with leaders and teams to determine gaps and/or opportunities for improvements and identifying best practices.
• Lead, participate or support critical projects for department, such as the deployment of tools, systems and software.
• Responsible for the preparation and execution of ISO audit processes for department, including internal audits, gap analyses, documentation management, and certification readiness to ensure compliance with ISO standards.
• Oversees training and awareness initiatives to build organizational capability and maintain a culture of continuous quality improvement.
• Participation in various meetings with Marketing, Sales, S&OP (Sales & Operations Planning), Operations, Fulfillment and as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree