Sr. Sales Operations Manager (Hybrid)

American Medical Association•Chicago, IL

4d•$119,074 - $157,855•Hybrid

About The Position

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. We have an opportunity at our corporate offices in Chicago for a Sr. Sales Operations Manager (Hybrid) on our Publishing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office. This role is responsible for the management of direct licensing sales of AI product type, sales representatives and revenue results for all AI license sales. Functionality includes direct revenue responsibility to the Director of Content Sales Operations to advance revenue results. This includes management of AI content product delivery across all digital JAMA Network publications. Overall responsibilities include serving as a manager of sales representatives, formulating short- and long-term financial objectives for permission initiatives, managing and training the sales force, and assessing business performance against industry and AMA financial quality standards.

Requirements

Bachelor's degree, business or a related field preferred
7+ years of sales management preferred or comparable
3+ years of successful revenue responsibility within an individual contributor role.
Ability to set ambitious yet attainable sales goals and consistently achieve or exceed targets.
Strong communication skills with ability to navigate complex relationships across sales team need in both internal and external demands.
Able to create a cohesive working partnership between self and each rep professionally with team-based encouraging attitude.
Able to build relationships at all levels within internal departments and external relationships within the different levels of a health system or recruitment organization.
Required to excel at supporting complex team structures, efficient time management, and organizational skills as a top priority.
Project management skills and ability to manage multiple projects with competing deadlines and demonstrated ability to excel in organization, writing skills and identifying areas for process improvements.
Proven ability to work with digital systems and social networks in addition to being highly competent in Adobe, Microsoft Office Suite, and other system-based CRM/Reporting systems.
Experience in people management preferred.
Some travel required.

Responsibilities

Manage the day to day sales rep and client demands for AI license sales including sales activities, assisting with contractual negotiation initiatives, handing objections, and tactical results-driven solutions.
Remain accessible to the sales reps, as well as manage direct customer sales to secure revenue.
Maintain a high-level of marketplace visibility with customers, agencies and 3rd party vendor and platform partnerships as the direct sales liaison or alongside sales representatives.
Visit customers and attend conferences as sales leadership to grow outcomes.
Work with Director of Content Sales Operations to assess present and future industry trends and opportunities to better support revenue.
This includes regular tracking of client closing ratios and sales results of each rep for metrics accountability.
Translate priorities into execution through direct customer engagement, with accountability for revenue performance and forecast accuracy.
Responsible for the creation of customized AI license contracts, review with internal legal stakeholders and the management of best practice documentation for legal review.
This includes working alongside Director for Corporate Review and developing the assets commonly required with AI licensing contracts, including creating and apply best practice solutions to create turnkey AI product types.
Lead, mentor and provide tactical management for sales staff; ensure that the Director of Content Sales objectives, performance expectations and sales development training are accountable to sellers.
Ensure that accountability of performance and expectations of sellers are advancing with employee satisfaction and professionalism.
Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
Responsible for developing staff knowledge and skills to support career development.
May include other responsibilities as assigned