Sr. Sales Engineer – Agentic AI for CX

Cyara

9d•$170,000 - $200,000

About The Position

Cyara is seeking a Senior Sales Engineer to support enterprise adoption of agentic AI for customer experience. The role owns technical sales engagements from initial discovery through technical win, translating customers’ CX and AI requirements into solutions that test, monitor, and observe AI agents across their CX stack. The Sales Engineer works with executive and technical stakeholders to connect Cyara’s platform to customer goals for AI agent quality, compliance, and reliability. The role leads discovery, designs assurance solutions, delivers tailored demonstrations and workshops, scopes and runs proofs of concept, and builds business cases that quantify the cost of AI failures and the efficiencies gained through assurance. It also collaborates with Sales, Product, and Implementation on RFPs, objections, and delivery handoffs; creates reusable sales materials; and mentors teammates on agentic AI technology and prompt engineering. Cyara describes a global, collaborative workplace focused on curiosity, continuous learning, inclusion, employee well-being, and meaningful customer impact. The stated annual compensation range is $170,000–$200,000 OTE, with individual pay determined by skills, qualifications, experience, and location. The company also mentions competitive pay, comprehensive benefits, flexible work options, recognition programs, and a focus on employee well-being.

Requirements

At least 5 years of pre-sales or solutions engineering experience with C-level and VP-level stakeholders.
Solid understanding of CX technology, including CCaaS, IVR, CRM, and digital channels.
Strong, proven experience with how AI agents and agentic workflows are built, deployed, and behave in CX environments.
Deep knowledge of the agentic technology stack, including LLMs, RAG, tool calling, orchestration, and MCP.
Advanced prompt engineering skills, including reading agent system prompts and crafting adversarial test scenarios.
Strong grasp of AI agent quality and compliance monitoring, including evaluation, hallucination detection, and policy adherence.
Understanding of how testing, monitoring, and observability work together so production failures feed new tests.
Exceptional ability to translate complex CX and AI requirements into sound technical solutions.
Ability to communicate credibly and connect technology to business outcomes for executive and technical audiences.
Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.

Nice To Haves

Familiarity with customer AI agent platforms such as Cognigy, Sierra, Decagon, Observe.AI, AWS, and Google.
Familiarity with CCaaS platforms such as NiCE, Genesys, Five9, Talkdesk, and AWS Connect.
Experience with CX testing, monitoring, or observability tools.
Familiarity with compliance and risk for AI in customer interactions.

Responsibilities

Own technical sales engagements from initial discovery through technical win.
Lead discovery of customers’ CX technology stacks, AI agents, quality and compliance risks, and success criteria.
Design closed-loop assurance solutions to test, monitor, and observe customers’ AI agents across their CX stacks.
Deliver tailored demonstrations, overviews, and workshops connected to customers’ AI agent quality and compliance goals.
Scope and run proofs of concept to validate the platform against customer success criteria.
Quantify the cost of AI failure and the efficiency gains from assurance for executive buyers.
Partner with Sales, Product, and Implementation on RFPs, objections, and delivery handoffs.
Create reusable demonstrations and materials, and mentor teammates on agentic AI technology and prompt engineering.