Sr. Sales Engineer
About The Position
Observe.AI is seeking a Senior Sales Engineer with deep technical acumen and strong business presence to lead the pre-sales engagement for their Agentic AI solutions. This role involves partnering closely with Sales, Product, and Customer teams to design and deliver compelling technical narratives and solutions that leverage GenAI for post-call quality automation, interaction analytics, and agentic workflows. The position is ideal for someone passionate about driving solution engineering efforts from inception to completion, thriving at the intersection of AI innovation, customer value, and strategic selling.
Requirements
- 5+ years in a Sales Engineering, Solutions Architecture, or Pre-Sales role supporting AI, ML, or Contact Center technologies.
- Proven track record of managing complex, Enterprise/Strategic deal cycles.
- Applied, hands-on knowledge of Generative AI, foundational LLMs (OpenAI, Claude, Gemini, etc.), and related concepts including RAG, embeddings, conversational design, and Agentic frameworks.
- Applied knowledge of the modern integration stack, including REST APIs, Webhooks, and SFTP.
- Strong familiarity with enterprise contact center workflows, workforce optimization, and leading CCaaS platforms (e.g., NICE, Genesys, Five9, Amazon Connect).
- Demonstrated experience leading pitches, handling technical objections, and running discovery with C-suite, VP-level, and contact center leadership.
- Strong ability to learn new technologies rapidly and work seamlessly with product, design, marketing, and sales.
- Excellent storytelling, architectural diagramming, and presentation skills.
Responsibilities
- Lead strategic enterprise discovery sessions with Enterprise and Strategic buyers to understand their contact center architecture, compliance mandates, and operational goals.
- Design and deliver customized, value-driven demonstrations and Proofs of Value (POVs), mapping technical capabilities to business outcomes.
- Scope, design, and build sophisticated AI Agents (Customer-Facing Voice/Chat Agents, and AI Copilots) within the Observe.AI platform.
- Demonstrate advanced AI capabilities including intent recognition, interaction categorization, automated call quality scoring, and agentic capabilities like call summarization and compliance checks.
- Build robust, enterprise-grade demo flows highlighting next-best action triggers and knowledge surfacing using Retrieval-Augmented Generation (RAG).
- Position solutions within intricate enterprise tech stacks and advise on seamless integration with existing CCaaS platforms, CRM systems, and telephony infrastructure.
- Educate and advise customers on implementing AI Agents, navigating security and compliance hurdles in regulated industries.
- Collaborate with Product and Engineering teams, providing market feedback and new technological requirements for roadmap conversations.
- Serve as the technical authority during POCs, ensuring success criteria for AI Agents and related functionalities are met.
Benefits
- Competitive compensation including equity
- Market-aligned base pay
- Performance incentives
- Meaningful equity ownership
- Excellent medical, dental, and vision insurance options
- Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Unlimited, flexible PTO policy
- 10 company holidays
- Annual company-wide Winter Break
- Paid parental leave
- 401(k) plan
- Quarterly Lifestyle Spending Account
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
