Sr. Sales Commissions Analyst (Pacific Time Zone)
About The Position
Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The Opportunity As a Sr. Sales Commissions Analyst, you will be the operational backbone of Superhuman's sales compensation function, ensuring commissions are calculated accurately, paid on time, and clearly communicated across the sales organization. By owning the end-to-end commission process and the tools that power it, the role directly supports seller trust and motivation as sales volume scales. Rigorous auditing, timely escalation resolution, and reliable reporting reduce errors before they reach payroll and give the sales team the visibility they need to stay focused and driven. Through close partnership with Sales, Finance, People, Legal, and Revenue Operations, this role strengthens cross-functional processes and contributes to incentive plan design during annual planning — making it a meaningful driver of how Superhuman attracts, retains, and energizes its go-to-market talent.
Requirements
- Has 5+ years of relevant experience in sales commissions for a B2B SaaS Company as part of a Revenue or Sales Operations function
- Has working knowledge of sales commission plan mechanics, processes, and policies
- Has experience working and administering a sales compensation management solution, CaptivateIQ experience a plus
- Has Experience working with reports and dashboards to help analyze compensation data and track commission plan performance
- Has demonstrated ability to work in a fast-paced environment and operate effectively with unwavering commitment to producing accurate results under tight deadlines
- Acts as an owner of the monthly operational processes and seeks to uplevel processes over time resulting in productivity improvements in the commissions administration function without sacrificing quailty or accuracy
- Has the ability to drive issues toward resolution — even with incomplete information — by proactively engaging the right stakeholders
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Nice To Haves
- CaptivateIQ experience a plus
Responsibilities
- Manage the daily operations of sales commission to ensure accurate and timely payouts to employees
- Own day-to-day administration and optimization of the commission tool software
- Develops thorough understanding of Superhuman’s commission plans, policies, and processes to help address questions and support commission-related initiatives
- Distribute sales compensation plan documents to the sales organization, ensuring accuracy, completeness, and adherence to legal requirements
- Manage the end-to-end commission process within tight monthly deadlines as sales volume scales
- Conduct regular audits of commission calculations and compensation outputs to ensure accuracy and identify discrepancies before payroll processing
- Supports the maintenance of commission reports and dashboards that help the sales team track progress and understand their earnings
- Be the first point of contact for sales commission escalations, questions, and inquiries, responding to sales employees with precision, timeliness, and professionalism
- Identify and implement process improvements to increase efficiency without sacrificing quality or accuracy
- Collaborate with Sales, Finance, People, Legal, and Revenue Operations teams to support commission administration processes, policy development, and cross-functional initiatives
- Contribute to commission and incentive plan design during annual planning cycles alongside Sales and Revenue Operations leadership
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year
- 12 days of paid holidays per year
- two floating holidays per year
- flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
