Sr. Revenue Cycle Transformation Manager – Oncology

Hologic•San Diego, CA

18d•$125,100 - $208,500

About The Position

The Sr. Revenue Cycle Transformation Manager aligns with Oncology leadership strategy and drives execution to optimize the front-end revenue lifecycle within a specialty diagnostic laboratory environment. This highly influential individual contributor partners across operational, commercial, and technology functions to improve order accuracy, turnaround times, clean billables, and overall workflow performance. The role leverages automation, AI, advanced analytics, system integrations, and process redesign to implement solutions that enhance scalability, operational efficiency, collectability, and customer and patient experience across the revenue lifecycle. It has significant cross-functional influence and no direct people management responsibilities.

Requirements

Bachelor's degree in Business Administration, Finance, Healthcare Administration, Operations Management, Information Systems, Healthcare Informatics, Engineering, or a related discipline.
At least 7 years of experience in diagnostic laboratory operations, specialty laboratory services, revenue lifecycle management, client services, order management, patient services, business operations, or process transformation.
At least 3 years of experience leading large-scale operational improvement, workflow redesign, automation, or technology transformation initiatives.
Demonstrated success improving operational performance through analytics, process optimization, and technology enablement.
Experience supporting revenue lifecycle functions from order intake through billing hand-off.
Experience leading enterprise process architecture, workflow modernization, or operational excellence programs.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification.
Project Management Professional (PMP) certification.
Certified Business Process Professional (CBPP) certification.
Agile or Scrum certification.

Responsibilities

Evaluate and optimize order intake, demand management, and accessioning workflows to improve accuracy, completeness, and processing efficiency.
Identify and implement automation, digital tools, AI-enabled workflow solutions, and system integrations to streamline ordering processes and reduce order exceptions, manual intervention, and processing delays.
Partner with commercial, client, and operational teams to improve order quality and downstream workflow performance; develop metrics and monitoring processes for first-pass order accuracy and turnaround time.
Partner with Oncology leadership to enhance client onboarding, inquiry management, issue resolution, and service delivery.
Analyze client services workflow bottlenecks and implement technology-enabled improvements to responsiveness and customer satisfaction; standardize client-facing operational processes and service models and drive automation.
Assess and optimize clinical review workflows for efficiency, consistency, throughput, and quality; collaborate with laboratory, medical, and operational stakeholders on review processes and escalation pathways.
Use analytics and automation to support clinical review prioritization, workload balancing, and exception management, and reduce turnaround times while maintaining quality and compliance.
Work with Patient Services to improve patient engagement workflows relating to benefits investigation, financial counseling, coverage education, and service support.
Partner with operational teams to improve patient transparency, communication, experience, and access to information; use analytics to identify barriers, trends, and process-improvement opportunities.
Ensure operational processes produce complete, accurate, clean billables for downstream billing and reimbursement teams; identify root causes of billable defects, rework, and preventable billing exceptions.
Collaborate with operational and technology teams to improve data quality, workflow controls, and process standardization, strengthening revenue integrity and first-pass billable readiness.
Partner with Reimbursement, Billing, Market Access, and Contracting teams to identify upstream opportunities that improve coverage, collectability, and reimbursement success.
Analyze payor requirements, coverage policies, authorization workflows, and contracting impacts; develop and facilitate cross-functional improvements that reduce reimbursement barriers and avoid downstream collection challenges.
Support technology and workflow solutions that improve coordination across operational and reimbursement functions.
Align with Oncology and Corporate IT to establish operational performance dashboards and KPI frameworks across the revenue lifecycle.
Use analytics, predictive modeling, and AI-enabled insights to identify risks, trends, and optimization opportunities.
Lead and engage key Oncology talent in continuous improvement initiatives using Lean, Six Sigma, and process excellence methodologies.
Measure and communicate transformation outcomes across operational, quality, productivity, and financial measures, and promote innovation, accountability, and continuous improvement.