Sr Replacement Accts Rep

Hertz•Oklahoma City, OK

11h

About The Position

The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator. The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager. This is a challenging, rewarding fleet replacement position with opportunities for additional learning and growth.

Requirements

Highschool diploma or equivalent required
Account Representative or account management experience with a minimum of 6 months in an account representative role required.
Demonstrate the ability to work well with others
Strong understanding of the insurance replacement business
Working knowledge of Microsoft Office (emphasis Excel and Word)
Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDICAR, GAR and DASH
Well-developed oral and written communication skills
Well-developed organizational and problem-solving skills
Ability to work in a changing environment
Strong commitment to customer service
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Courageous leadership and accountability.

Nice To Haves

associate's degree or higher preferred

Responsibilities

Train new Replacement Accounts employees and existing employees on their job functions.
Act as a backup for Replacement Accounts Representatives when assistance is needed with their workloads.
Complete and distribute reports as needed.
Assist co-workers in upskilling and coaching as needed.
Report any system issues to Replacement Accounts Manager, Supervisor, or Administrator.
Assist Replacement Accounts Representatives, Branches, Fleet Replacement Account Managers and Sales with any issues that need special attention.
Develop a working knowledge of fleet accounts and/or assisted support accounts.
Lead team huddles.
Special projects as assigned by Replacement Accounts Manager, Supervisor, or Administrator.
Conduct rental contract quality audits on assigned Account Representatives.