Coord, Patient Accts -OP

Emory Healthcare•Atlanta, GA

13h•Onsite

About The Position

The Patient Accounts Coordinator oversees and coordinates all activities related to billing, collections, customer service, and registration operations. This role involves managing front-end billing processes for Outreach Billing, specifically for slides and specimens sent for consultation or evaluation. The coordinator is responsible for data entry and maintenance within IDX/HealthQuest systems, ensuring the process from registration to BAR is followed. Key responsibilities include communicating with internal and external parties to gather information, resolve issues, and optimize reimbursements. The position also requires accurately posting insurance and patient payments, including contractual adjustments and denials, and monitoring accounts for correct reimbursement. The coordinator will collaborate with managers and supervisors on departmental objectives, act as a subject matter expert, provide coaching and feedback, assist in training, and serve as a backup for the Supervisor.

Requirements

Associate's degree with a minimum of 4 years of collections, billing and /or registration experience in a healthcare or insurance setting OR five years of collections, billing and/or registration experience in a healthcare or insurance setting.
Third party payor experience required.
Typing skills with minimum of 35 wpm.
Excellent oral and written communication skills.
Knowledge of ICD-9 and CPT coding.

Nice To Haves

Knowledge of applicable business software preferred.
Certified Patient Accounts Representative (CPAR) and/or Certified Patient Financial Counselor (CPFC) preferred in hospital setting.

Responsibilities

Oversees and coordinates all activities pertaining to the operations of billing, collections, customer service, and/or registration.
Coordinates front-end billing processes for Outreach Billing of slides and/or specimens sent for consultation or evaluation.
Enters and maintains data in IDX/HealthQuest systems and follows process from registration to BAR.
Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services.
Accurately posts insurance company and patient payments, including contractual adjustments and denials.
Monitors accounts to ensure correct reimbursement is received.
Works closely with the manager and supervisors in formulating and implementing departmental objectives.
Acts as subject matter expert for their area of expertise.
Coaches, mentors, and provides feedback in review process.
Assists in training and acts as backup for Supervisor.
Performs other related duties as required.