Sr. Relationship Officer

KeyBank • Buffalo, VT

7d • Hybrid

About The Position

Sr Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

Requirements

• Bachelor's Degree or equivalent experience (required)
• 5+ years of previous experience with commercial banking support functions (required)
• Highly proficient in the setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction.
• Leads responses to internal and external audits, including GRC testing, with a focus on risk mitigation and regulatory compliance.
• Proficient, SME preferred, in high-level client inquiries and service requests end-to-end, ensuring timely resolution through strategic coordination with internal teams.
• Directs resolution of loan and fee delinquencies, leveraging internal resources and client engagement to restore account health.
• Builds strong partnerships across relationship, credit, operations, and compliance teams to deliver integrated client service solutions.
• Ensures precision and integrity in account setup and maintenance, driving continuous improvement in servicing processes.
• Applies broad product knowledge to identify cross-sell and referral opportunities, supporting business growth and client retention.
• Demonstrates working knowledge of treasury products and services, contributing to client onboarding and servicing excellence.
• Applies principles of process improvement concepts
• Understanding and adherence to the bank’s Bank Secrecy Act and Anti-Money Laundering program requirements.
• Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.
• Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs.
• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• SME preferred, in high-level client inquiries and service requests end-to-end, ensuring timely resolution through strategic coordination with internal teams.
• Demonstrates working knowledge of treasury products and services, contributing to client onboarding and servicing excellence. (Preferred)
• Applies principles of process improvement concepts

Responsibilities

• Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.
• Coordinates set-up of new and maintenance or closing of existing deposit accounts.
• Works to resolve loan/fee payment delinquencies.
• Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
• Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
• Submits service requests for DDA or general service needs.
• Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
• Promptly provides requested information for GRC testing and other internal/external audits.
• Acts as a resource to the Team for all deposit and loan related compliance matters.
• Coordinates maintenance or closing of existing deposit accounts.
• Adheres to and supports Key’s compliance culture.
• Proactively identifies process improvements to continuously enhance client service and documentation quality.
• Acts as backup when needed for Service Team Manager and peer RO(s).
• Acts as a liaison for Relationship Managers to aid in client meetings/closings.
• Assists with other projects as needed.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior