Relationship Banking Officer

Profinium Bank•Mankato, MN

9h•$20 - $30•Hybrid

About The Position

You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams & build lasting relationships. You will help the organization to provide service to our customers, deepen existing customer relationships & create new customer relationships. You make recommendations for improving banking functions & products to create an AMAZING client experience!

Requirements

Value client experience & are capable of committing to a team culture like no other!
Take pride in providing a quality product & having fun along the way!
Have a High school Degree or equivalent
Have 2-4 years of experience in a community bank
Have 5+ years of experience in a customer service environment
Experience with banking systems required
Strong knowledge of typical bank products & services
Must meet the qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS)
High numerical aptitude
Dexterity to count money
Ability to maintain confidential information
Skills needed in a typical office environment, including computer skills & utilization of office equipment
Regularly required to move about inside the office to access file cabinets, office machinery, attend meetings, etc.
Ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone.
Must occasionally lift &/or move up to 25 pounds or more with assistance.
Ability to travel to other locations as needed.
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception & the ability to adjust focus.

Nice To Haves

Established leader among peers

Responsibilities

Provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner.
Perform paying & receiving functions for customers, including cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, provide official checks & help customers with other transaction services.
Assist customers with their current account needs, including checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, Trusts, Estates, Fiduciaries.
Ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits.
Understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy.
Recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions.
Successfully retain, expand & attract clients to Profinium’s products & services. This may include expanding account relationships with existing clients, attracting prospects to the bank & participating in joint calls with our partners. This effort may include contacting clients by phone, mail, email & in person to ask for account relationships.
Assist clients with providing recommendations to meet their banking needs, to include opening new accounts.
Recommend policy/procedure enhancements to better serve customers & coworkers.
Assist clients with credit card lending, ready reserves & lending, including real estate lending.
Understand & generate quality credit within guidelines set by bank policy & individual lending authority to reach growth targets.
Understand & effectively apply selling techniques to open, develop & close a sale. Create interest in a product & actively cross-sell other products & services.
Achieve personal goals set by you & your Manager.
Achieve Team Partnership (referral) results based on annual targets communicated by your Manager.
Assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives.
Have a thorough understanding of current market trends/conditions.
Have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert.
Assess emerging issues & potential liabilities.
Have a thorough understanding of the compliance function & provide support in this area when needed.
Serve as the backup to the manager when needed.
Be an effective trainer of Relationship Banking Products & Procedures.
Have the knowledge & authority to approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy.
Assist in the support of other bank activities.
Promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior.