Sr. Relationship Manager (Boston, MA or Remote)

Edelman Financial Engines•Boston, MA

6d•Remote

About The Position

Sr. Relationship Manager (Boston, MA or Remote) At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive. We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has job to do for our clients. That’s why we are committed to managing our clients’ investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future. Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives. Our culture is grounded in our CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity. These values guide everything we do, for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us. As a Senior Relationship Manager on the Workplace Relationship Management team, you’ll play a pivotal role by building strategic partnerships and providing outstanding customer service to large plan sponsors. The Senior Relationship Manager serves as the primary business owner of a book of complex plans across various plan recordkeepers. This position is responsible for developing and managing an account plan for each client within an assigned book of business that will meet or exceed client expectations while furthering Edelman Financial Engines’ business goals, particularly in areas of client retention, revenue growth, and client satisfaction. Senior Relationship Managers are encouraged to put themselves in the client’s shoes, helping to solve their problems by proposing one of our solutions. In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team’s existing talents. For this Senior Relationship Manager role, we are seeking a candidate with a proven ability to present clear ideas and persuade others to help advance client retention and grow revenue. If you are someone who thrives in a fast-paced, high-stakes environment while being a creative problem solver, this may be an opportunity for you!

Requirements

7-10 years of institutional relationship experience in Defined Contribution space or similar industry, with proven track record of managing large institutional client relationships
Knowledge of retirement plans and issues and challenges of the 401(k) marketplace
Strong negotiation and conflict resolution skills
Track record of successfully selling into existing relationships
Experience presenting to and communicating complex concepts to various levels of employees
Ability to empower and influence internal colleagues, including crafting and maintaining positive relationships with team members, partners, and senior management
Bachelor's degree in Business or related field required; advanced degree a plus
Ability to travel up to 30-40% of the time

Responsibilities

Thoroughly understand client’s business goals, benefits strategy, and annual priorities to establish joint objectives in collaboration with Client Managers, Communications Managers and other internal partners
Serve as primary client contact, helping clients understand EFE’s value proposition, in addition to keeping clients advised of new products and services and any updates to EFE’s business strategy
Develop and execute renewal strategy for each client
Build and implement sales strategy; identify & assess cross sell opportunities
Represent clients’ interests within EFE: seek and synthesize input from clients regarding business needs. Determine prioritization and importance for client’s needs and advocate appropriately within EFE
Industry and product knowledge: stay informed of developments and challenges in the 401(k) industry, as well as the advice and discretionary asset management markets