Sr Relationship Banker - Hinsdale

U.S. Bank•Hinsdale, IL

3d•$31 - $38•Onsite

About The Position

U.S. Bank is hiring a Senior Relationship Banker to build relationships with customers and provide banking counsel through in-person, appointment-based, and virtual channels, using a digital-first approach. The role involves understanding and addressing customers’ banking needs, gathering and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with customers’ goals. The banker develops and maintains relationships through proactive outreach and follow-up, asks questions to understand financial needs and channel preferences, and works with branch colleagues and partners to deliver a consistent client experience. Responsibilities also include greeting clients, processing basic transactions, opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service banking tools. The role requires use of available resources and technologies to provide accurate service and operational excellence. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks; failure to meet or maintain registration requirements may result in withdrawal of an offer or termination of employment. The position requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks.
Ability to work from a U.S. Bank location on all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking channel preferences.
Identify and communicate appropriate solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and ensure accuracy and operational excellence.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.