Sr Relationship Banker - Hinsdale

U.S. Bank•Hinsdale, IL

2d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and address banking needs. They obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend solutions aligned with customers’ goals. The role involves proactive outreach and follow-up, identifying customer needs and preferred banking channels, and delivering a consistent client experience that includes greeting customers and processing basic transactions. The banker collaborates with branch colleagues, opens consumer and business accounts, completes service requests, submits credit applications, and educates customers about digital and self-service options. The role requires a working knowledge of consumer and business banking products, services, policies, and support systems, as well as use of available resources and technology to serve customers accurately and efficiently. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal-background and credit checks. Failure to meet or maintain registration requirements may result in rescission of an offer or termination. The role must be performed from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain National Mortgage Licensing System (NMLS) registration, including meeting applicable criminal-background and credit-check requirements.
Ability to work from a U.S. Bank location on all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer-service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial-services-industry experience.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Assess customers’ financial needs and banking-channel preferences, and identify suitable solutions.
Engage and communicate effectively with clients to support new and existing banking relationships.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital products and self-service technologies.
Use available resources and technology to optimize client experience and maintain operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.