Sr Recovery Analyst

The Hanover Insurance Group•Southfield, MI

4d•$47,700 - $55,000•Hybrid

About The Position

The Hanover's Auto PIP team is seeking a Sr. Recovery Analyst responsible for aggressively recovering monies and proactively handling Michigan Catastrophic Claims Association (MCCA) or Michigan Assigned Claims Plan (MACP) files. The role evaluates and pursues recoveries and reimbursements under MCCA or MACP rules. It involves reviewing claim facts, medical treatment, and claim payments to distinguish reimbursable from non-reimbursable losses and expenses, determining whether claims are billable under the plans, and applying concepts and rules from the MCCA Claim Guide or MACP Plan of Operations. The position requires critical thinking and timely problem-solving in a fast-paced environment. This is a full-time, non-exempt role with a hybrid work arrangement requiring two days in the office. Locations listed are Howell or Farmington, Michigan, and Southfield, Michigan.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of working knowledge of Michigan No Fault claims adjusting and recovery practices.
Familiarity with claims systems (HCS/CSS), Mainframe (PMS), and Bill Review Systems (CorVel/Power track).
Advanced computer experience with MS Office, Excel, Word, and Access.
Dedication to meeting the expectations and requirements of internal and external customers.
Ability to make timely, informed decisions.
Ability to maintain constructive working relationships.
Strong organization and time-management skills.
Ability to win concessions without damaging relationships, using negotiation and diplomacy skills.
Strong written and verbal communication skills.
Ability to adapt to new and changing environments and priorities.
Ability to operate with appropriate management oversight.
Ability to foster teamwork and collaboration.
Critical-thinking skills and ability to anticipate, recognize, and solve problems in a timely manner.
Ability to create innovative ideas and solutions to problems.

Responsibilities

Proactively and strategically evaluate files for potential recoveries.
Interpret claim file materials and determine their relationship to the recovery process.
Maintain accurate records, reports, and file documentation.
Make decisions in accordance with jurisdictional guidelines.
Accurately calculate recovery potential.
Provide management with meaningful feedback regarding claim developments.
Maintain a high level of productivity and collaboration.
Manage claims throughout the recovery process, both internally and externally.