Sr. Reconditioning Specialist, Pre-Owned

Rivian•Atlanta, GA

11d•Hybrid

About The Position

As Sr. Remarketing Specialist, Pre‑Owned Inventory at Rivian, you will be responsible for managing acquired Rivian‑branded inventory through reconditioning processes at both internal service locations and with third‑party partners. Your role will be crucial in ensuring that vehicle quality meets Rivian’s high standards, optimizing internal and partner efficiency, and achieving internal goals and KPIs related to reconditioning quality, cycle time, cost, and inventory availability. You will work closely with cross‑functional teams to coordinate inbound and outbound logistics, streamline operations, and drive improvements in inventory management, reconditioning workflows, and overall vehicle quality. The ideal candidate has hands‑on experience in vehicle reconditioning or fixed operations, is comfortable with a fast‑paced, highly cross‑functional environment, and has an expertise and passion for electric vehicles.

Requirements

Minimum of 3 years of experience in Vehicle reconditioning operations (or equivalent) experience. Significant hands‑on exposure to reconditioning processes preferred. inventory management, operations, or a related role within the automotive industry at either an Automotive OEM or a major used vehicle retailer.
Strong understanding of vehicle reconditioning processes and quality standards, including experience with used‑car recon, service drive, body/cosmetic repair, or PDI workflows.
Proven experience managing third‑party vendors or partners and maintaining strong, performance‑oriented relationships.
Knowledge of automotive and EV service concepts and parts catalogs (e.g., ability to interpret repair orders, part numbers, and service operations).
Excellent analytical skills with the ability to interpret operational and inventory data, identify trends, and make informed decisions and recommendations.
Experience with business tools and software, including Microsoft Excel, Word, and PowerPoint; experience using data/BI tools (e.g., Tableau or similar) to track KPIs and performance is a plus.
Exceptional communication and interpersonal skills, with the ability to influence cross‑functionally across Used Sales, Service, and Logistics, without direct authority.
Experience working with and strong knowledge of electric vehicles and EV‑specific systems (battery, software, charging, etc.) is strongly preferred.
Project management experience (formal or informal) is a plus, particularly in process improvement, partner onboarding, or multi‑site operational initiatives.
Ability to work in a fast‑paced environment and manage multiple priorities, locations, and stakeholders simultaneously.
Ability to work a flexible schedule to support operations on nights, weekends, and/or holidays as business needs require; willingness to travel (up to ~25%) to support reconditioning sites, partners, and launches.
Willingness to work in various working conditions, including full‑service retail or service centers, third‑party auction or reconditioning facilities, and outdoor environments with unpredictable weather.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for grasping and using tools correctly, entering data, writing communications, handling keys and vehicle components, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as governmental regulations, safety rules, repair orders, inspection sheets, operating and maintenance instructions, or schematics.

Nice To Haves

Significant hands‑on exposure to reconditioning processes preferred.
Experience using data/BI tools (e.g., Tableau or similar) to track KPIs and performance is a plus.
Project management experience (formal or informal) is a plus, particularly in process improvement, partner onboarding, or multi‑site operational initiatives.
Experience working with and strong knowledge of electric vehicles and EV‑specific systems (battery, software, charging, etc.) is strongly preferred.

Responsibilities

Oversee the end‑to‑end process of vehicle reconditioning from acquisition through final quality assurance and “front‑line ready” status, ensuring consistent standards across all locations.
Coordinate inbound and outbound logistics for pre‑owned vehicles, including transportation scheduling, carrier and yard communication, gate‑in/gate‑out processes, and aligning vehicle movements with reconditioning and sales priorities.
Coordinate with internal service locations and third‑party partners to ensure efficient and effective reconditioning operations, including scheduling, capacity management, and resolving blockers.
Monitor and enforce quality standards throughout the reconditioning process, ensuring vehicles meet Rivian’s criteria for cosmetic, mechanical, software, and safety readiness.
Own follow‑up with reconditioning vendors on quality issues, driving clear corrective actions, timelines, and verification steps to ensure vehicles consistently meet Rivian’s standards.
Conduct regular audits and inspections at internal and partner locations to verify adherence to Rivian’s reconditioning and quality standards, and to identify gaps or training needs.
Implement corrective actions and process improvements as needed to address quality, safety, or operational issues; document and standardize best practices across locations and partners.
Develop, document, and continuously improve reconditioning workflows, including inspection processes, repair decision paths, parts ordering, detailing, software updates, and photo‑ready standards.
Develop and maintain strong relationships with third‑party reconditioning partners (both existing and new), acting as the primary operational point of contact where appropriate.
Evaluate partner performance based on efficiency, quality, throughput, logistics performance, and adherence to contractual and operational agreements; drive accountability and continuous improvement.
Ensure adherence to internal goals, KPIs, and compliance requirements, including safety, regulatory, and internal policy standards.
Work closely with internal teams such as Used Sales, Logistics, Service, Delivery, and Collision to ensure seamless operations across the vehicle life cycle.
Provide regular updates and reports on inventory status, reconditioning progress, logistics performance, and partner performance to stakeholders and leadership.
Train and mentor team members and partner teams on best practices, standard operating procedures, and Rivian quality expectations; support enablement as processes, tools, and policies evolve.
Foster a culture of continuous improvement and operational excellence, encouraging feedback, raising issues quickly, and partnering across teams to implement sustainable solutions.