Pre-Owned Sales Consultant

Lithia & Driveway•Farmington Hills, MI

6d•Onsite

About The Position

At Toyota of Farmington Hills, we are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun. If these values align with your own, we want to talk with you! Join the future of the automotive industry with the Lithia & Driveway family, a Fortune 500 company and one of the largest automotive retailers in North America with more than 180 dealership locations nationwide. Whether you're looking to grow your career in sales or take the next step in the automotive industry, you'll find endless opportunities to succeed with us. We Are Committed to Growing Our Company and Growing Our People! As a Pre-Owned Sales Consultant, you will work directly with customers to guide them through the vehicle purchasing process and create a buying experience. Your goal is to build lasting relationships and help customers find the right pre-owned vehicle to fit their needs, lifestyle, and budget.

Requirements

Previous automotive sales experience is preferred but not required.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Strong organizational and time-management skills.
Comfortable using computers, CRM systems, and technology tools.
Self-motivated with the ability to set goals and achieve results.
Positive attitude, strong work ethic, and a team-oriented mindset.
Must have a valid driver's license and an acceptable driving record.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Assist customers throughout the vehicle purchase process, from initial contact through delivery.
Present vehicle features, model options, warranties, financing solutions, dealership programs, and service offerings.
Understand customer needs and recommend the best pre-owned vehicle solutions.
Maintain consistent follow-up with prospective and previous customers to build long-term relationships and generate repeat business.
Utilize dealership CRM and management systems to accurately track customer interactions and sales activities.
Stay up to date on inventory, market trends, product knowledge, and dealership promotions.
Participate in ongoing sales, product, and customer service training programs.
Meet and exceed individual and team sales goals while providing an outstanding customer experience.