Sr Quality Auditor (PLADS Policy Contracts)

Aflac, Incorporated•Columbus, GA

26d•Remote

About The Position

Aflac is a Fortune 500 company and an industry leader in voluntary insurance products that pay cash directly to policyholders. The company is recognized as one of Fortune’s 50 Best Workplaces for Diversity and one of the World’s Most Ethical Companies by Ethisphere.com. This role is for a Sr Quality Auditor, a remote position where the individual will work from home within the continental US, with occasional requests to come to the office based on business need. The position emphasizes integrity, effective communication, self-development, customer service, supporting change, organizational goals, and working with diverse populations.

Requirements

Microsoft Word: Intermediate
Microsoft Excel: Intermediate
Microsoft PowerPoint: Intermediate
Ability to lead audits
Ability to review audit results data and to perform root cause analysis
Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge
Ability to perform cross functional audits
Strong problem-solving, analytical, and teamwork/facilitating skills
Ability to objectively review audit findings and business unit appeals and to make determinations on appeals
Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts
Good comprehension, writing, and grammar skills
Able to travel, as required (Less than or equal to 10%)
Bachelor's Degree In Business Administration or a related field
Two to four years of applicable work experience in auditing, quality, or process improvement
Or an equivalent combination of education and experience

Nice To Haves

Certified Quality Auditor(CQA) certification
Experience with group insurance specifically leave and disability

Responsibilities

Serves as a resource for less experienced team members using broad knowledge, experience, and accomplishments to assist in the attainment of department goals; trains new employees; conducts training or identifies staff training needs; provides support for complex, large, and/or critical situations; coordinates with the Quality Auditors regarding the direction received from supervisors and initiates work (e.g., assigning immediate tasks); answers questions on procedures, policies, instructions, and assists with resolution of more complex situations
Audits, monitors, coaches, and evaluates the quality of service provided by lower-level team members; leads calibration sessions and documents issues for review and follow-up; reviews, monitors status, and makes determinations for appeals submitted by respective business units; documents quality issues and performance measures for analyst and management review; gathers information to assist in the feedback and formal education process of individual employees
Reviews audit findings; assists with analyzing audit data before quality auditor sends report to business unit; performs ad hoc audits for business units, as requested; conducts root cause analysis; provides cause and mitigation plans to reduce errors
Identifies, documents, and updates administrative rules and provides information to communications teams for documenting procedures in accordance with established format and style guidelines; updates administrative rules as appropriate; communicates changes in administrative rules and impact on operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules or in the education of individual employees; participates in division/department initiatives
Works with management to develop and maintain efficient work processes; serves as a project team member or leader for initiatives within the department and/or division; monitors, documents, and tracks performance objectives and service-level data and reports trends/changes to management; develops appropriate document formats (e.g., reports, spreadsheets, graphs, and/or databases), as needed, to report findings
Reviews procedures/processes and recommends enhancements, as needed, to improve efficiency, turnaround time, productivity, and quality; coordinates the implementation of system modifications or training curriculum to correspond with process changes; recommends standard operating procedures and maintains department’s documentation of approved procedures
Performs research related to SOX and other regulatory requirements for external and internal audits and prepares audit responses
Leads audit initiatives
Facilitates Attribute Agreement Analysis(AAA) Calibration Sessions
Conducts audits and verifies service level agreements for external vendors/suppliers; works with vendor and business unit to provide recommendations related to errors found in audit; completes audit reports
Performs other related duties as required

Benefits

medical coverage
dental coverage
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities