Quality Auditor

Loma Linda • Redlands, CA

12h • Onsite

About The Position

The Quality Auditor will be responsible for auditing departmental workflows and functions, ensuring the highest level of service is being delivered at all times. This role provides feedback and support data related to quality of service and operational applications. The auditor also identifies trends of errors and recommends process improvements to reduce or eliminate errors, and performs other duties as needed.

Requirements

• High School Diploma or GED
• Minimum two years of experience in a customer service environment
• Able to keyboard 40 wpm
• Able to read, write legibly, speak in English with professional quality
• Able to use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
• Able to operate/troubleshoot basic office equipment required for the position
• Able to relate and communicate positively, effectively, and professionally with others
• Able to work calmly and respond courteously when under pressure
• Able to collaborate and accept direction
• Able to communicate effectively in English in person, in writing, and on the telephone
• Able to think critically
• Able to manage multiple assignments effectively
• Able to organize and prioritize workload
• Able to work well under pressure
• Able to problem solve
• Able to recall information with accuracy
• Able to pay close attention to detail
• Able to work independently with minimal supervision
• Able to distinguish colors as necessary
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace
• Able to see adequately to read computer screens, and written documents necessary to the position
• Valid Driver's License required at time of hire

Nice To Haves

• Bachelor's Degree
• Experience in Healthcare (customer service environment)

Responsibilities

• Auditing departmental workflows and functions
• Ensuring the highest level of service is being delivered at all times
• Providing feedback and support data related to quality of service and operational applications
• Providing trends of errors and recommending process improvements to reduce or eliminate errors
• Performing other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees