Sr Quality Assurance Technician

Connection•Wilmington, OH

3d•$23 - $29

About The Position

Under the general supervision of the Quality Assurance Manager, the Sr Quality Assurance Technician establishes and maintains quality data and metrics, manages the QMS program, conducts non-conformance investigations, and supports the Quality team by mentoring Quality technicians and coordinating resources for audits of products, processes, and systems. The role uses quality and problem-solving tools to investigate non-conformances, develop and monitor corrective and preventative actions, analyze quality data, maintain the QMS, and report on quality performance.

Requirements

Associate degree or an equivalent combination of education and work experience.
Working knowledge of Standard Work or Work Instruction Documents.
Working knowledge of hardware and software configurations.
Strong knowledge of quality tools and/or problem-solving tools.
Knowledge of data management and analytics.
Knowledge of ISO 9001 standards.
Strong attention to detail for quality adherence.
Ability to research, investigate, and solve issues while working with cross-functional teams.
Meticulous, item-by-item attention to detail and ability to proofread for accuracy.
Good listening skills and ability to fully receive and understand information.

Responsibilities

Investigate internal and external non-conformances to identify, document, and report direct, escape, and systemic root causes using tools such as 8D, 5 Why, and fishbone diagrams.
Work with cross-functional teams to coach and develop corrective and preventative actions addressing internal and external non-conformances.
Collaborate with process owners to prepare customer responses to complaints, including CAR reports.
Monitor and track implementation of corrective and preventative actions, and audit implemented improvements for effectiveness.
Conduct data analysis and test validations using statistical process control, communicate quantitative and qualitative findings, and identify improvement opportunities.
Manage the QMS system and ensure investigative information is captured and customer feedback is logged, current, and accurate.
Assist Quality Technicians with quality procedures, protocols, and daily activities.
Participate in requirement and design reviews and Quality Assurance strategy meetings.
Monitor, measure, and report KPIs.
Maintain and report weekly Non-conforming and Corrective Action Reports.
Gather, interpret, and report quality data, identifying trends and outliers.