Sr. Project Manager
Atreo
•$110,000 - $130,000
About The Position
Atreo is committed to modernizing and simplifying clinical trials through its RTSM technology, with a mission to provide a go-to RTSM platform for the pharmaceutical and biotech industries. The Sr. Project Manager serves as the principal client advocate between Atreo and its partners, supporting client operations for RTSM applications from User Acceptance Testing (UAT) onward. The role oversees sponsor communications, data coordination, UAT and go-live, client and site training, support escalations, and client relationship health.
Requirements
- Professional technical support experience.
- Strong communication skills.
- At minimum, a bachelor’s degree in life sciences, supply chain management, or information technology, or equivalent experience.
- Excellent verbal and written communication skills.
- Leadership competencies: client-focused, solutions-focused, proactive, responsive, organized, and committed to delivering the highest quality.
Nice To Haves
- Clinical management experience is highly desired.
- Supply chain experience is a plus.
- Experience with RTSM is a plus.
Responsibilities
- Serve as the primary client contact for day-to-day operations supporting RTSM applications beginning at User Acceptance Testing (UAT).
- Develop, implement, and oversee sponsor communication plans, including service level agreements, data management, and support procedures, in accordance with Atreo SOPs.
- Coordinate data uploads, including users, sites, and randomization lists, across different environments.
- Oversee client UAT and go-live.
- Consult with client clinical supplies and operations leads to support system usage.
- Act as an escalation point for Customer Support on system or support issues when required.
- Develop training materials and train Customer Support staff on study application support procedures and client standards.
- Develop client and site system training manuals and deliver study training for the clinical team.
- Monitor study issues for trends that may indicate enhancement opportunities or additional training needs.
- Participate in client audits.
- Maintain client relationship health and track client Health Scores.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
