Sr. Project Manager, ServiceNow

RGP•Washington, DC

2d•$150,000 - $175,000•Remote

About The Position

RGP is currently seeking a Senior Project Manager to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Senior Project Managers lead complex, multi-workstream enterprise implementations and ensure delivery excellence through disciplined governance, stakeholder alignment, and execution oversight.

Requirements

8+ years of project management experience in enterprise technology implementations.
4+ years leading ServiceNow implementations in a client consulting environment.
Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
Demonstrated experience managing distributed and offshore delivery teams.
Strong understanding of Agile and hybrid delivery methodologies.
Experience managing large-scale project budgets and forecasting financial performance.
Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements.
Experience preparing and delivering executive-level project briefings.
Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders.
Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context.
Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities.
Demonstrated ability to adapt project governance and reporting cadence to the client's preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline.
Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation.
Experience establishing and enforcing quality gates at key delivery milestones, including design sign-off, build completion, UAT entry/exit, and go-live readiness.
Proven ability to maintain a forward-looking risk posture — identifying and escalating risks before they become issues rather than managing reactively.
Experience managing hypercare periods including defect triage and structured handoff to client support teams or managed services.
Ability to conduct post-implementation reviews and translate lessons learned into repeatable delivery improvements for the practice.
Bachelor’s degree or equivalent practical experience.
Proven team player and team builder.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key delivery decisions.
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
Excellent oral and written communication skills with the ability to present and explain information in an articulate manner.
Strong attention to detail and disciplined execution mindset.
Ability to understand and interpret business needs and identify appropriate delivery solutions to meet those needs.
Proven record of successfully managing business relationships.

Nice To Haves

Preferred certifications include PMP, ITIL, SAFe or PMI-ACP, and ServiceNow CSA.

Responsibilities

Lead end-to-end ServiceNow implementations across functional and technical workstreams.
Ensure projects are delivered on time, within scope, within budget, and aligned with client expectations.
Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
Track financial performance at the project level including burn rate, forecasting, and budget adherence.
Support scope management and change control processes in partnership with practice leadership.
Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice.