Project Manager, ServiceNow (Onsite)

ICF•San Diego, CA

7d•Onsite

About The Position

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building POCs, prototypes and modernizing web-based applications. Guide the management of a variety of SaaS technology platforms. Work with technical leadership and other architects to develop and promote technology best practices, and standards, and collaborate with other service delivery teams. The ICF team works closely with clients and other contractors to ensure the performance and reliability of public-facing, mission-critical applications.

Requirements

Must have an active Secret clearance
Must be a US Citizen as required by the federal government
Project Management Professional (PMP)
BS degree from an accredited institution with 8+ years of Project Management experience
4+ years of experience working with low-code/no-code platforms such as ServiceNow.
5+ years of experience leading technology consulting engagements with clients
4+ years of Federal experience

Nice To Haves

Certified Scrum Master
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
AWS Certified Cloud Practitioner
Good understanding of system architecture and design principles.
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth understanding of ServiceNow best practices and industry trends
Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts

Responsibilities

Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.
Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.
Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.
Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.
Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.
Develop governance, operating models, CONOPS, and processes to support the business mission.
Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.
Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.
Actively participate in project discussions and team meetings (e.g., daily standups, reviews).
Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.
Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.
Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.
Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.
Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.
Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.
Document project plans, architecture diagrams, and processes.