Sr. Programmer Analyst

Ipsos • United States,

7d • $73,000 - $78,000

About The Position

The Senior Programmer Analyst is a technical role within Ipsos’s Customer Experience (CX) service line, combining research consulting and technical operations. Working alongside a Technical Manager and Director, the role supports end-to-end CX programs for large clients by building and maintaining Qualtrics and Medallia platforms.

The position translates program requirements into functioning technology, including surveys, dashboards, data feeds, and automations. It also supports ongoing client relationships through high-quality execution, clear communication, and responsiveness. The role involves technical programming and platform maintenance, data processing and reporting, troubleshooting, project execution, and participation in client communications and meetings.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 1–3 years of related experience in survey programming, platform configuration, IT, or a technical role within market research or CX.
• Hands-on proficiency with Qualtrics, including survey programming and dashboard configuration, beyond research or reporting use.
• Background in IT or programming, with comfort using technical language and working across systems.
• Working knowledge of SQL.
• Strong problem-solving skills, including recognizing issues, proposing solutions, and working with a technical lead to resolve them.
• Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
• Meticulous attention to detail and strong time management, both independently and as part of a team.
• Willingness to learn and apply new technologies and platform functionality.

Nice To Haves

• Experience with Medallia.
• Qualtrics and/or Medallia Product Certification (Level 1), or willingness to earn it.
• Experience with APIs, integrations, and automations, or a strong interest in these areas.

Responsibilities

• Program and maintain online surveys and build dashboards and reporting within Qualtrics.
• Write and run SQL queries to support data processing, reporting, and program needs.
• Set up and manage API connections, data integrations, and automations.
• Process and load client-supplied sample files accurately.
• Review specification documents, clarify complex requirements, and suggest improvements.
• Execute project plans, including complex tasks, and meet planned deadlines.
• Test, debug, troubleshoot, and resolve issues within existing programs and system functions; escalate larger issues and submit support tickets as needed.
• Own ongoing platform maintenance tasks.
• Support report development for QBRs and ad hoc analysis by preparing high-quality data.
• Participate in client emails and calls and potentially lead work streams in client meetings.
• Explain technical concepts clearly to non-technical clients and internal stakeholders.
• Track hours, understand task effort, and proactively flag issues.

Benefits

• Career development opportunities.
• Exceptional benefits package, including generous paid time off, healthcare plans, and wellness benefits.
• Flexible workplace policy.
• Collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level