Sr. Program Manager - IS ERP

UHS•King of Prussia, PA

About The Position

The Sr. Program Manager – IS ERP supports the operation, governance, optimization, and continuous improvement of Universal Health Services’ ERP services. The role coordinates ERP, Information Services, and business stakeholders to support effective service processes, prioritization, issue resolution, release readiness, and governance. It provides operational leadership across ERP functional, technical, and business teams, promoting organizational alignment, stakeholder engagement, and service excellence. The position leads ERP optimization efforts, special initiatives, and strategic workstreams to enhance business value, strengthen organizational capabilities, and support the ERP platform’s long-term evolution. It partners with ERP leadership to mature support capabilities, develop effective governance, and promote consistent adoption of enterprise ERP standards and practices. The role also supports enterprise planning, system upgrades, integration initiatives, and multi-site clinical application projects. Travel to facilities may be required, with up to 10% travel; some night or weekend coverage may be requested, and after-hours on-call support may be needed.

Requirements

Bachelor’s degree required.
8–10 years of related experience required, including 8–10 years of progressive leadership experience in ERP operations, enterprise application support, governance, process improvement, or related Information Services functions.
Experience with governance for complex, cross-functional ERP programs.
Experience delivering strategic initiatives.
Advanced knowledge of project and program management methodologies and techniques.
Experience assisting operational leaders in defining executable plans.
Ability to find innovative ways to solve problems.
Exceptional time management, facilitation, and organizational skills.
Demonstrated oral and written communication skills.
Demonstrated proficiency using PCs, Microsoft applications, ERP operational tools, ITSM tools, and project management tools.
Ability to navigate complex projects and organizations effectively, with strong conflict-resolution and communication skills.

Nice To Haves

Experience leading ERP optimization efforts, strategic initiatives, and cross-functional programs involving business and technology stakeholders.
Healthcare industry experience.

Responsibilities

Organize ERP programs and cross-functional activities in alignment with organizational goals, establishing governance processes that align system configurations and requirements with business needs.
Serve as liaison across ERP, other Information Services teams, and stakeholder groups including HR, Payroll, Finance, Supply Chain, and field-based business functions.
Manage relationships with vendors, consultants, and executives related to assigned programs.
Coordinate collaboration and alignment among ERP leaders and team members.
Produce timely and accurate program status and KPI reporting, and develop deliverables supporting program governance goals.
Lead and coordinate initiatives across ERP and stakeholder groups, including operational support and stakeholder interaction models, FDM and Contingent Worker governance processes, and alignment of projects led by others.
Serve as project manager or backup for assigned projects; run meetings, manage agendas and minutes, track tasks, issues, and action items, escalate risks, and drive projects to completion.
Lead communications and continuous improvement of program-related processes to develop an effective ERP support organization.
Lead special projects involving ERP optimization, enhancements, releases, and implementation-related issues.
Support strategic planning and execution of projects and workstreams supporting ERP program goals for Phase 1 and Phase 2.
Participate in enterprise planning, system upgrades, and integration initiatives.
Lead multi-site clinical application projects and ensure alignment with corporate standards.
Establish project timelines, risk mitigation plans, and communication protocols.
Track project outcomes and report progress to senior leadership.
Liaise between corporate and facility leadership to support compliance with corporate policies and regulatory standards.
Mentor team members and help advance the ERP team culture.
Follow UHS project management standards and align work with the UHS PMO as appropriate.
Provide after-hours on-call support as needed.
Gather data required for assigned projects.
Assist with planning and managing large project events.
Travel to facilities as needed for project management responsibilities; some night or weekend coverage may be requested.
Keep management informed of activities, needs, and problems; perform other tasks as required by management.
Maintain Service Excellence principles.